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- Tasks: Provide 2nd line application support and manage user issues professionally.
- Company: Join a dynamic team in East London, focused on delivering top-notch service.
- Benefits: Enjoy hybrid working options and the chance to collaborate with industry experts.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Must have experience in application support and user training.
- Other info: This role is initially for 6 months and requires UK residency.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid Working - Ideally on-site in East London 1-4 days per week
Duration: 6-Months Initially
IR35 Status: Inside IR35
We are seeking a highly skilled Application Support Specialist to support users across the business to ensure the highest levels of service are maintained with issues and change requests dealt with promptly and in a professional manner.
Candidates Must Have Skill Set:
- Provide 2nd Line Application Support and act as point of integration with 3rd party vendors for level 3 support
- Maintenance of master data, configuration and data integration of Opera, Simphony, Planet Payments and other business systems
- Oracle PMS (Property Management System)
Other Key Skills:
- Support in the communication to, and training of, users on upgrades, changes and new developments on the business system
- Support the Service Delivery Manager in managing the 3rd party queues and ensuring service levels are met
- Manage call escalations internally and through 3rd party partners to ensure a satisfactory resolution to issues
- Responsible for user access and role admin as required
All candidates must be based in the UK.
Application Support Specialist employer: RedRock Consulting
Contact Detail:
RedRock Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Opera and Simphony. Understanding their functionalities and common issues will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former Application Support Specialists, especially those who have worked with similar systems. They can provide insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss your experience with 2nd line support and how you've effectively managed escalations. Be ready to share specific examples that highlight your problem-solving skills and ability to work with third-party vendors.
✨Tip Number 4
Stay updated on the latest trends in application support and user training. Being knowledgeable about new developments can set you apart and show your commitment to continuous learning in this field.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with 2nd line support and integration with third-party vendors. Use specific examples that demonstrate your skills in managing user access and handling escalations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the requirements listed in the job description. Mention your experience with systems like Opera, Simphony, and Oracle PMS to show you understand the tools involved.
Showcase Communication Skills: Since the role involves training users and managing service delivery, emphasise your communication skills. Provide examples of how you've successfully trained others or resolved issues through effective communication in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an Application Support Specialist.
How to prepare for a job interview at RedRock Consulting
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for the role, such as 2nd line application support and familiarity with systems like Opera and Simphony. Brush up on your knowledge of data integration and configuration to demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your ability to manage escalations and work with third-party vendors, as this will be crucial for the position.
✨Communicate Clearly and Professionally
Since you'll be supporting users and training them on system upgrades, practice explaining complex concepts in simple terms. Good communication is key, so be ready to demonstrate your interpersonal skills during the interview.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. This will help you tailor your responses to align with their expectations and show that you're a good fit for the team.
