NFP People | Team Leader

Team Leader We have an exciting opportunity to join a charity as a Multi-Crime Team Leader in Wiltshire, working 30 hours a week. Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime? If yes, then we’d love to hear from you… Position: 5811 Team Leader Location: Home-based with extensive travel throughout Wiltshire and Swindon Hours: Part-time, 30 hours Monday- Friday 9:30am-4pm Contract: Permanent Salary: £23,664 per annum (£29,580 FTE) Closing Date: 20th December 2024. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role This role is home-based, but will require extensive travel across Wiltshire and Swindon to attend in-person meetings and work from various community hubs. As the Wiltshire Team Leader you will: • Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff • Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service • Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of services About You An understanding of the Criminal justice system and the impact of crime on victims and witnesses are essential for this role, as well as experience of the following: • An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments • A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements • Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery • Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus • Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals. In Return… Benefits include: • Flexible working options including hybrid working • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays • An extra day off for your Birthday • Pension with 5% employer contribution • Enhanced sick pay allowances, maternity and paternity payments • High Street, retail, holiday, entertainment and leisure discounts • Access to our financial wellbeing hub and salary deducted finance • Employee assistance programme and wellbeing support • Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Criminal Justice, Case Worker, Victim Liaison, Victim Care, Domestic Violence Advocate, Crime Coordinator, Head of Victim Services, IDVA, etc. Please note this role is being advertised by NFP People on behalf of our client. JBRP1_UKTJ