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- Tasks: Engage with customers via face-to-face, phone, and live chat to resolve inquiries.
- Company: Join a diverse team at our Leicester Retail Hub focused on customer service.
- Benefits: Enjoy paid training, flexible hours, and a supportive work environment.
- Why this job: Gain valuable skills in a dynamic role while being your authentic self.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Full-time induction or virtual training options available to fit your schedule.
The predicted salary is between 20300 - 25300 £ per year.
Job Title: Energy Expert (Part Time)
Location: Leicester
Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week
Hours: Monday – Saturday, Shift rotation basis
We are looking for people to join us in our Leicester Retail Hub, where you will interact with customers through face to face, telephony, and live chat.
Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What does this role involve?
Our Energy Hubs are located on the high streets, to service customers in the community.
Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.
Power Up: Top up customers’ gas and electric meters like a pro.
Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.
Transaction Maestro: Handle PayPoint and Payzone transactions with finesse.
Sales and Service Goals: Work toward targets like a champ.
Utilita Ambassador: Sell our fantastic products to those who need them.
Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’
Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.
Who are we looking for?
You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.
Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.
Previous experience in a customer focused role, either face to face or telephony is advantageous.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension – we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters.
Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Retail Assistant (Part Time) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Part Time)
✨Tip Number 1
Familiarize yourself with the energy industry basics. Even if you don't have prior experience, understanding common terms and concepts can help you feel more confident during your interactions with customers.
✨Tip Number 2
Practice your customer service skills. Since this role involves face-to-face interactions, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during the interview and show that you're a great fit for our team.
✨Tip Number 4
Be prepared to discuss your adaptability. Since the role involves shift rotations and various customer inquiries, sharing examples of how you've successfully adapted to changing situations in the past can set you apart.
We think you need these skills to ace Retail Assistant (Part Time)
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities and requirements of the Retail Assistant position, especially how it relates to customer interaction and support.
Highlight Relevant Skills: Even if you don't have direct experience in the energy industry, emphasize your customer service skills, problem-solving abilities, and any relevant experience that showcases your can-do attitude.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you want to work as a Retail Assistant in this company. Mention your enthusiasm for learning and how you align with their values of diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Utilita Energy
✨Show Your Customer Service Skills
Since the role involves interacting with customers, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to empathize with customers.
✨Demonstrate a Can-Do Attitude
The job description emphasizes a 'can-do attitude.' Be ready to discuss situations where you tackled challenges proactively. This will show that you're adaptable and willing to go the extra mile for customers.
✨Familiarize Yourself with the Energy Industry
Even if you don't have prior experience in the energy sector, doing some research can help. Understand basic concepts related to energy bills, common customer concerns, and the services offered. This will demonstrate your initiative and eagerness to learn.
✨Embrace Diversity and Inclusion
The company values diversity and an inclusive culture. Be prepared to discuss how you can contribute to this environment. Share any experiences you have working with diverse teams or how you promote inclusivity in your interactions.
