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- Tasks: Join our team at Heathrow, assisting passengers with check-in, boarding, and baggage services.
- Company: Cobalt is a dynamic company focused on delivering top-notch customer service in aviation.
- Benefits: Enjoy part-time hours with flexible shifts and the chance to work in a vibrant airport environment.
- Why this job: Be part of a lively team, enhance your customer service skills, and make a real impact on passenger experiences.
- Qualifications: Fluent Spanish speaker with GCSE-level education and 2 years of customer service experience required.
- Other info: Must provide right to work documents and proof of NI number for interview consideration.
We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!
You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.
Hours of Work: Part-time (18.75h/week) – lates only
Passenger Service Agent Responsibilities:
- Responsible for the smooth running of the daily operation within Passenger Services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost-effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
- Ensuring that we are providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer-focused way in coordination with or support of the customer airline’s policy.
Passenger Service Agent Requirements:
- Fluent in Spanish (Essential)
- Right to Work in the UK
- Lates start - shifts from 4pm.
- Educated to at least ‘GCSE’ level standard or equivalent
- Knowledge of passenger services processes and customer airline operational procedures preferred
- Excellent customer service attitude and skills and highly developed communication skills
- At least 2 years’ experience of working in a customer service environment
- Basic IT skills
- Cultural awareness
Due to the nature of the role, you will be required to submit the following documents to be considered for interview:
- Document confirming your right to work in the UK (a passport - original and copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
- Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
- Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Unfortunately, you cannot be considered for interview without these documents so please only apply if you can present the documents.
Passenger Services Agent - Spanish Speakers employer: Cobalt Ground Solutions Ltd
Contact Detail:
Cobalt Ground Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Agent - Spanish Speakers
✨Tip Number 1
Familiarise yourself with the specific customer service standards and operational procedures relevant to passenger services. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a customer service context. Being able to communicate effectively with passengers in Spanish will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you successfully handled customer complaints or provided exceptional service.
✨Tip Number 4
Make sure you have all required documents ready before applying. This includes proof of your right to work in the UK and your NI number, as being organised will show your commitment and readiness for the role.
We think you need these skills to ace Passenger Services Agent - Spanish Speakers
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Spanish prominently in your CV and cover letter. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service, focusing on specific examples where you handled complaints or provided exceptional service. Use metrics or feedback to demonstrate your success in these areas.
Prepare Required Documents: Gather all necessary documents such as proof of your right to work in the UK, NI number, and HMRC history letter. Ensure these are ready to submit with your application, as they are crucial for consideration.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Highlight your understanding of passenger services processes and your commitment to health and safety standards, as these are key aspects of the role.
How to prepare for a job interview at Cobalt Ground Solutions Ltd
✨Showcase Your Language Skills
As a Passenger Services Agent, fluency in Spanish is essential. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions or role-playing scenarios in Spanish to show your confidence and proficiency.
✨Understand Customer Service Standards
Familiarise yourself with the customer service standards expected in the airline industry. Be ready to discuss how you would handle various customer service situations, including complaints and claims, to illustrate your understanding of best practices.
✨Highlight Relevant Experience
With at least two years of experience in a customer service environment required, make sure to highlight your previous roles and specific examples where you excelled in providing excellent service. This will help demonstrate your suitability for the position.
✨Prepare Required Documentation
Ensure you have all necessary documents ready for the interview, such as proof of your right to work in the UK and your NI number. Being organised and having these documents on hand will show your professionalism and readiness for the role.
