IT Service Support Analyst, FTC, £40k

IT Service Support Analyst (FTC-12Month) is required by a leading financial institution based in Aylesbury and paying up to £40k. This individual will have solid experience providing specialised support and will be the first-contact support to users and manage various ITIL-based service processes. You will work closely with the existing Team of 4 whilst the company works through its Cloud Migration Project. Experience communicating with 3rd party IT suppliers is vital in this role as they are required to complete the hands on building and fixing. You will be responsible of responding to cyber-security alerts, and support end-users across a range of IT functions. Responsibilities Handling requests, and managing assets, changes, and problems following ITIL protocols. Collaborate with 3rd party IT infrastructure suppliers and other service providers as needed. Communicate IT system and service activities to relevant business areas. Conduct Information Security and Data Protection control checks. Respond to Cyber Security alerts from the Security Operations Centre (SOC) and escalate issues appropriately. Triage service requests, raise tickets, and manage service queues with internal and external IT teams. Oversee and report on incident, request, change, and problem management with 3rd party technology suppliers. Support the deployment and usage of deskto…