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For Companies At a Glance
- Tasks: Welcome clients and pets, manage appointments, and support the clinical team.
- Company: Join a non-profit dedicated to affordable pet care and animal welfare.
- Benefits: Flexible hours, 5.6 weeks annual leave, and a supportive work environment.
- Why this job: Make a real difference in pet care while working in a compassionate team.
- Qualifications: Empathy and strong communication skills are essential; experience is a plus but not required.
- Other info: No consultation fees; help us ensure every pet gets the care they deserve.
Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We are currently seeking a Receptionist to become an integral part of our team at Ashton clinic. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.
Founding Vision
Owen Monie, our founding Vet, established the Animal Trust, because he passionately believes that no animal should suffer due to their owner's financial hardship, which is why there are no consultation fees charged at any of our vet practices. There are no eligibility criteria, because we want to encourage people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.
Why You Matter
Our Receptionists are an important link between the clinical and non-clinical needs of our surgery's operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services. Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.
Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery's reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Are You Our Ideal Candidate?
If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team. Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.
Job Particulars
Salary scale: £12/hour
35 hours/Week - Flexible working patterns available consisting of morning and afternoons between the times of 8:30 – 19:00hrs
1:6 Saturdays
5.6 Weeks Annual leave
Contact Detail:
ANIMAL TRUST LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the values and mission of the Animal Trust. Understanding their commitment to affordable pet care will help you align your passion for animal welfare with their goals during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've demonstrated empathy and effective communication, especially in stressful situations. This will show that you can handle the emotional aspects of working with pet owners.
✨Tip Number 3
Research common veterinary procedures and terminology. Having a basic understanding of what clients might be discussing can help you feel more confident and engaged during your interactions at the clinic.
✨Tip Number 4
Network with current or former veterinary receptionists if possible. They can provide insights into the role and share tips on how to excel in the position, which could give you an edge in your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualities required for a Veterinary Receptionist. Highlight your understanding of the importance of empathy and communication in stressful situations.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any roles involving client interaction or working in medical environments. Emphasise skills like organisation, communication, and your passion for animal welfare.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation's mission. Share personal anecdotes that demonstrate your empathy and ability to handle stressful situations with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ANIMAL TRUST LIMITED
✨Show Your Passion for Animal Welfare
Make sure to express your enthusiasm for animal care and the mission of the clinic. Share any personal experiences or stories that highlight your commitment to ensuring pets receive the treatment they need, especially in challenging financial situations.
✨Demonstrate Empathy and Communication Skills
Prepare to discuss scenarios where you've had to handle upset or stressed clients. Highlight your ability to communicate effectively and compassionately, as this is crucial in a veterinary setting where emotions can run high.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be ready to talk about how your skills align with the responsibilities listed. Understanding the importance of maintaining a clean and welcoming environment will show that you are serious about the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the clinic's operations, team dynamics, and how they support their staff. This not only shows your interest in the position but also helps you gauge if the clinic's values align with yours.
