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- Tasks: Join us as an Event Steward, welcoming guests and ensuring safety at exciting events.
- Company: Be part of a team dedicated to providing world-class customer service at major events across the UK.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work at iconic venues and events.
- Why this job: Experience the thrill of live events while making a positive impact on guest safety and enjoyment.
- Qualifications: Previous customer service experience and good English skills are essential; must be over 18.
- Other info: Transport may be available for events outside Wigan; casual work allows for flexibility.
We are looking for Event Stewards to work at events in Wigan and across the North. The successful candidate will have the opportunity to work at a multitude of events such as sporting events, concerts, and festivals, including Wigan Warriors, Wigan Athletic, Burnley FC, Manchester United FC, Derby County FC, Leicester City FC, Silverstone Race Circuit, Everton FC, Wolverhampton Wanderers, and many more! Transport may occasionally be available to events around the country when needed.
Stadium serves its clients with one goal in mind – keeping you safe. We consistently achieve this goal through the three key parts of our business: Event Services, Training, and temporary Hostile Vehicle Mitigation (HVM). We pride ourselves on providing a world-class level of customer service and are looking for industry-leading experts to join us in experiencing working at what we like to call, the world's special moments!
Responsibilities include:
- Welcoming all visitors to the venue/event
- Dealing with any queries and offering additional information regarding the event
- Checking access passes (where applicable)
- Showing fans to their seats, toilets, bars & catering
- Helping to direct flow of foot traffic
- Providing emergency evacuation messages and assisting with disorder
- Offering an excellent level of customer service to ensure the smooth running of the event
- Remembering emergency code words, fire and first aid procedures
- Being the eyes and ears of the event and ensuring the safety team have the information they require
- Assisting the car parking teams in parking cars and coaches at events
- Assisting the traffic teams in directing traffic or road closures
Required skills, qualifications, and experience:
- Previous customer service experience
- You must have a good level of verbal and written English
- The ability to keep calm in high pressured situations
Required Documents:
- DBS Certificate
If you do not have one, please use the following link to obtain one: Request a basic DBS check - GOV.UK
Hours of work:
Shift times will vary on each event, early and late shifts will be available. All work is offered on a casual basis giving you flexibility to work around your current commitments.
Rate of pay:
The hourly rate will be £11.44ph.
If you have previously worked as a customer service assistant, event steward, car park marshal, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached!
Due to the nature of this role all applicants must be over 18 years of age.
Event Steward (Wigan) employer: Stadium
Contact Detail:
Stadium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward (Wigan)
✨Tip Number 1
Familiarise yourself with the venues and events listed in the job description. Knowing the layout and specifics of places like Wigan Warriors or Silverstone Race Circuit can give you an edge during interviews, as it shows your enthusiasm and preparedness.
✨Tip Number 2
Highlight any previous experience in customer service or event management during your conversations. Be ready to share specific examples of how you've handled high-pressure situations, as this role requires a calm demeanour in busy environments.
✨Tip Number 3
Network with current or former Event Stewards if possible. They can provide insights into the role and the company culture, which can be invaluable when you're discussing your fit for the position.
✨Tip Number 4
Prepare to discuss your understanding of safety protocols and emergency procedures. Since the role involves ensuring safety at events, demonstrating your knowledge in this area can set you apart from other candidates.
We think you need these skills to ace Event Steward (Wigan)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to event stewardship. Emphasise skills like communication, problem-solving, and the ability to remain calm under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for working at events and your commitment to providing excellent customer service. Mention specific events or teams you are excited about, such as Wigan Warriors or Manchester United FC.
Highlight Relevant Skills: In your application, clearly outline your verbal and written English skills, as well as any experience with emergency procedures or crowd management. This will demonstrate your suitability for the role.
Check Your Documents: Before submitting your application, ensure you have all required documents ready, including your DBS certificate. Double-check for any spelling or grammatical errors in your CV and cover letter.
How to prepare for a job interview at Stadium
✨Show Your Customer Service Skills
As an Event Steward, you'll be the face of the event. Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Calmness Under Pressure
The role requires you to keep calm in high-pressure situations. Prepare to discuss scenarios where you've successfully managed stress or emergencies. This will show that you're capable of handling the demands of the job.
✨Familiarise Yourself with the Events
Research the events and teams you'll be working with, such as Wigan Warriors or Manchester United FC. Showing knowledge about these events can impress the interviewers and demonstrate your enthusiasm for the role.
✨Understand Safety Protocols
Since safety is a key part of the role, be prepared to discuss your understanding of emergency procedures and protocols. Familiarise yourself with basic first aid and evacuation procedures to show that you're ready to take on this responsibility.
