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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer experience.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
- Other info: Inclusive workplace with a commitment to diversity and equal opportunities.
Below is the working pattern for this vacancy. You must be 18 or over to apply, due to the working pattern.
Working Pattern:
- Week 1:
- Monday 05:30-09:30
- Tuesday 05:30-09:30
- Wednesday 05:30-09:30
- Thursday 05:30-09:30
- Saturday 05:30-09:30
- Sunday 08:00-12:00
- Monday 05:30-09:30
- Tuesday 05:30-09:30
- Thursday 05:30-09:30
- Friday 05:30-09:30
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Maidenhead employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Maidenhead
✨Tip Number 1
Familiarise yourself with the products offered by Marks & Spencer. Being knowledgeable about their food range will help you engage with customers and make informed recommendations, showcasing your commitment to excellent customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable in proactively approaching customers and understanding their needs, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of examples from past experiences where you've successfully managed your workload or improved your performance based on constructive criticism.
✨Tip Number 4
Show your enthusiasm for the role by researching Marks & Spencer's values and initiatives, especially around inclusion and sustainability. This will demonstrate your alignment with the company's mission and your eagerness to contribute positively to their team.
We think you need these skills to ace Customer Assistant - Foods - Maidenhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with delivering excellent customer service and achieving sales targets.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or retail. Provide specific examples of how you've engaged with customers, handled feedback, and contributed to a positive shopping experience.
Showcase Your Skills: Make sure to mention your strong communication skills, attention to detail, and adaptability. These are crucial for the role, so provide examples that demonstrate these capabilities in action.
Personalise Your Application: Address your application to the hiring team at Marks & Spencer and express your enthusiasm for the role. Mention why you want to work for them specifically and how you can contribute to their mission of providing an exceptional shopping experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend products to customers based on their needs, showcasing your ability to build expert product knowledge.
✨Emphasise Adaptability
The role requires adaptability to changing situations. Be prepared to share instances where you've successfully adjusted to new challenges or changes in your work environment, demonstrating your flexibility.
✨Ask for Feedback
Show that you value feedback by asking the interviewer about their expectations for the role and how performance is measured. This not only demonstrates your willingness to improve but also aligns with the company's focus on accountability.
