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For Companies At a Glance
- Tasks: Provide remote technical support and troubleshoot issues for users.
- Company: Join a growing tech company in Hemel Hempstead with a dynamic team.
- Benefits: Enjoy flexible working options and opportunities for skill development.
- Why this job: Be part of a supportive culture that values customer service and teamwork.
- Qualifications: Experience in IT support and a solid understanding of networks and software required.
- Other info: Participate in training sessions to enhance your technical skills.
The predicted salary is between 30000 - 42000 £ per year.
My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems.
Responsibilities
- Provide technical support to clients via phone and email.
- Troubleshoot and resolve technical issues, including hardware, software, and network problems.
- Log and manage support requests using our ticketing system.
- Escalate complex issues when necessary.
- Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
- Participate in training sessions to develop technical skills and knowledge.
- Provide excellent customer service and always maintain a professional demeanour.
Essential Skills
- Understanding of computer systems, networks, and software.
- Experience of working in an IT Support role.
- Excellent communication and interpersonal abilities both written and verbal.
- Strong problem-solving skills.
- Attention to detail.
- Experience working with customers.
- Customer-focused with a commitment to delivering high-quality service.
- Ability to work collaboratively with other departments and stakeholders.
IT Support 2nd Line Service Desk Technical Support employer: Reed - Technology
Contact Detail:
Reed - Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support 2nd Line Service Desk Technical Support
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and network issues. Consider running through some common scenarios or problems that users might face, so you can confidently discuss your approach in the interview.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully resolved a customer's issue or gone above and beyond to help them, as this will highlight your commitment to high-quality service.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your responses during the interview process.
We think you need these skills to ace IT Support 2nd Line Service Desk Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided technical assistance. Emphasise your understanding of networks, software, and systems, as these are key for the position.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the role and how your skills align with the responsibilities listed. Mention your problem-solving abilities and customer service experience to demonstrate your fit for the position.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure that your application reflects your written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients in the past.
Highlight Technical Proficiency: Detail any specific technical skills or tools you are familiar with that relate to the job description. This could include ticketing systems, troubleshooting techniques, or any relevant software knowledge that would make you a strong candidate.
How to prepare for a job interview at Reed - Technology
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of computer systems, networks, and software. Be prepared to discuss specific technologies you've worked with and how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Customer Service Experience
Since this role requires excellent customer service skills, think of instances where you've gone above and beyond for a client. Emphasise your commitment to delivering high-quality service and maintaining professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life support scenarios. Practice articulating your thought process when troubleshooting issues, as this will demonstrate your analytical skills and attention to detail.
