Customs Brokerage Agent

Job Summary

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of more than 350 locations across six continents. We specialize in global supply‑chain management, providing customized solutions and seamless, integrated information systems to meet the increasingly sophisticated needs of international trade. At Expeditors, professionalism, leadership and a customer‑service‑based approach drive our work.

Scope of Position

Ensure the proper and timely clearance and release of consignments while providing exceptional customer service within the Customs Brokerage department. This role requires excellent oral and written communication skills, a proven history of delivering high‑quality customer service, and attention to detail in a fast‑paced, team‑oriented environment.

Major Duties and Responsibilities

• Ensure customer‑specific DLSOP (Desk Level Standard Operating Procedure) are utilized in conjunction with consignments documentation and data to fulfill government agencies & customers’ requirements.
• Verify that all documentation received for customs purposes are compliant and correct and retained within our document retention system.
• Transpose customs declaration information from documents or other sources into the customs entry system to allow for the timely build of a valid customs declaration.
• Track and trace customs files via your assigned work board.
• Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with our KPIs.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Act as the liaison between the customs authorities (or other government agencies) and customers.
• Attend any customs inspections & present documentation to customs authorities where required.
• Contribute to maintain strong relationships with customs officers & our customers.
• Ensure compliance at all times to all external and internal policies and regulations, including OPS and governmental rules.
• Understand the department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing import and export of goods, including customs, health, agricultural, police, military, export controls, prohibited and restricted items.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal & external).
• Escalate problems to Management when necessary.

Performance Expectations

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and resolves issues swiftly, building rapport and consistently striving to improve customer satisfaction internally and externally.

Job Execution

Consistently completes quality work that matches job expectations. Committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies, procedures and regulation.

Reliability

Consistently meets deadlines, is punctual and can be relied on for planning purposes. Organized, manages own time effectively and prioritizes.

Collaboration

Displays a willingness to accomplish responsibilities without constant prodding and to aid others for the benefit of the company and customers. Works in harmony with superiors and coworkers.

• Communication: Effectively listens and communicates (verbal & written) professionally, both internally & externally. Provides relevant and timely information, answers calls, voicemails and emails per Expeditors’ standards.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, Visionary.
• Personal Growth and Development: Participates in training, completing at least 52 hours of relevant training per year. Pursues professional development goals.

Personal Development

• Meets company standards of 52 hours training per year per employee.
• Attends required training classes.
• Completes mandatory training when required.

Culture

• Adheres to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, Visionary.

Qualifications

• Positive and willing to help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend and communicate clearly to obtain positive results.
• Pro‑active, strong organisational skills.
• Good computer skills (Excel, Word, PowerPoint).

Additional Information

• Private Medical Insurance.
• Pension Scheme.
• Life Assurance.
• Bike to Work scheme.
• Employee Stock Purchase Plan.

Working Hours

Monday – Friday 09:00–17:30 (UK Time)

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• General Business
• Industries: Software Development and IT Services and IT Consulting

Located in Feltham, England, United Kingdom. Join Expeditors and help keep the world moving.