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- Tasks: Lead a team to deliver top-notch customer service via phone, email, and chat.
- Company: Join a leading financial services company that's expanding its team!
- Benefits: Enjoy hybrid working options and a competitive salary of £25,600.
- Why this job: This role offers a chance to make a real impact in customer satisfaction and security.
- Qualifications: Experience in customer service and handling financial queries is essential.
- Other info: This is a 6-month contract starting in January.
The predicted salary is between 20480 - 30720 £ per year.
Customer Service Team Leader We\’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we\’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we\’re looking for a Customer Service Team Leader with great leadership skills to help us provide first class end to end customer experience. Could that be you? If helping people gets you out of bed in the morning, and solving customer queries puts a smile on your face then we would love to find out more about you. This role is based full time on-site at Willerby, Hull. Here\’s why you\’ll love the Customer Service Team Leader role… – Monitor and analyse performance to ensure the team meets service KPIs, proactively addressing any issues that arise – Demonstrate a hands-on approach by handling customer interactions, resolving complex issues, and ensuring customer satisfaction. – Facilitate training sessions to improve service skills, focusing on problem-solving, empathy, and customer retention – Provide ongoing coaching and development for team members Here\’s why you\’ll be great fit for the Customer Service Team Leader role… -You have proven experience within Customer Service Management, ideally in the telecommunications industry -You have a professional telephone manner -Good general IT skills – Microsoft packages and ability to use a CRM system -Organised, high attention to detail and good time management -Excellent people and communication skills The benefits… – Pension – 5% employer / 5% employee contribution. – WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. – 25 days annual leave + bank holidays, your birthday, house move and wedding day off. – High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. – Free Parking on site. – Regular ‘Lunch & Learns\’ and company wide ‘Elevenses\’ meets to discuss company direction. – Social Events – Summer and Christmas parties etc. – Thank Q Awards –Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can\’t offer visa sponsorship. If you\’re ready to become our next Customer Service Team Leader , apply now and help us transform internet connectivity for everyone, everywhere. #LI-Onsite #CustomerServiceTeamLeader JBRP1_UKTJ
Customer Service Team Leader employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarize yourself with the financial services industry, especially in credit cards and savings. Understanding the common issues customers face will help you demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Be ready to discuss specific situations where you successfully resolved conflicts or improved team performance.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your answers with their mission during the interview will show that you are a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss your experience with handling complex customer inquiries, particularly in fraud cases. Highlight any relevant training or certifications that demonstrate your capability in this area.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling financial queries. Emphasize any leadership roles or team management experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully resolved complex issues in the past, especially related to credit cards and savings.
Highlight Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and team leadership. These are crucial for the Customer Service Team Leader role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to lead a team and support customers. Companies appreciate candidates who demonstrate genuine interest in their mission and values.
How to prepare for a job interview at Quickline Communications
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in complex situations.
✨Demonstrate Leadership Skills
As a Customer Service Team Leader, you'll need to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past.
✨Be Prepared for Financial Queries
Since the role involves handling financial queries related to credit cards and savings, brush up on your knowledge of these products. Be ready to answer questions about common issues customers face and how you would assist them.
✨Practice Problem-Solving Scenarios
Expect to encounter situational questions during the interview. Practice responding to scenarios involving customer complaints or fraud cases, highlighting your problem-solving skills and ability to maintain a positive customer experience.
