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- Tasks: Lead a team to deliver top-notch customer service via phone, email, and chat.
- Company: Join a leading financial services company that's expanding its team!
- Benefits: Enjoy hybrid working options and a competitive salary of £25,600.
- Why this job: This role offers a chance to make a real impact in customer satisfaction and security.
- Qualifications: Experience in customer service and handling financial queries is essential.
- Other info: This is a 6-month contract starting in January.
The predicted salary is between 20480 - 30720 £ per year.
Customer Service Team Leader Location : Gosforth (Hybrid working – fully on-site during training) Hours : Monday – Sunday, 35 hours per week Salary : £25,600 Contract : 6-month contract (January start) Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you’re ready to take the next step in your career, we want to hear from you! I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will lead a team to support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected. What Will You Be Doing? Lead and motivate a team to deliver outstanding customer service through phone, email, and chat support. Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products. Provide guidance and information on credit card and savings account features, terms, and services. Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues. Resolve customer complaints effectively, ensuring a positive resolution in line with company policies. Process account cha…
Customer Service Team Leader employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarize yourself with the financial services industry, especially in credit cards and savings. Understanding the common issues customers face will help you demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Be ready to discuss specific situations where you successfully resolved conflicts or improved team performance.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your answers with their mission during the interview will show that you are a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss your experience with handling complex customer inquiries, particularly in fraud cases. Highlight any relevant training or certifications that demonstrate your capability in this area.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in handling financial queries. Emphasize any leadership roles or team management experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully resolved complex issues in the past, especially related to credit cards and savings.
Highlight Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and team leadership. These are crucial for the Customer Service Team Leader role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to lead a team and support customers. Companies appreciate candidates who demonstrate genuine interest in their mission and values.
How to prepare for a job interview at Search
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in complex situations.
✨Demonstrate Leadership Skills
As a Customer Service Team Leader, you'll need to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past.
✨Be Prepared for Financial Queries
Since the role involves handling financial queries related to credit cards and savings, brush up on your knowledge of these products. Be ready to answer questions about common issues customers face and how you would assist them.
✨Practice Problem-Solving Scenarios
Expect to encounter situational questions during the interview. Practice responding to scenarios involving customer complaints or fraud cases, highlighting your problem-solving skills and ability to maintain a positive customer experience.
