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- Tasks: Lead and support teams in implementing software for clients, ensuring smooth project delivery.
- Company: Join a successful software house known for innovation and client satisfaction.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, make an impact, and enhance customer experiences.
- Qualifications: Experience in managing software implementation teams and strong leadership skills required.
- Other info: UK Driving License and personal vehicle needed for client visits.
The predicted salary is between 45000 - 50000 £ per year.
Location: Kidderminster (On-site Initially, Hybrid Later, Includes Client Visits)
Salary: £45,000 - £50,000
Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base. This is a dynamic and fast-paced environment, managing and supporting 12 direct reports consisting of project managers, stakeholder management and data analysts. These resources are split across 3 teams, managing 15 implementation projects at a given time. The successful candidate requires a UK Driving License and Personal Vehicle, as they will be visiting client sites regularly.
Key Responsibilities- Oversee your teams’ management of the full implementation lifecycle for new software customers, from handover to go-live
- Manage and coach a team of consultants, analysts, and project leads
- Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced
- Champion delivery standards and customer experience through clear communication and structured processes
- Drive continuous improvement in delivery materials, frameworks, and internal tools
- Collaborate with internal teams to resolve delivery risks and maintain customer trust
- Provide performance insights to leadership, flagging opportunities and challenges
- Support recruitment and onboarding of new team members
- Conduct on-site visits to observe and support implementations
- Proven experience managing software implementation or SaaS delivery teams
- Strong leadership, coaching, and performance management skills
- Organised, structured approach to balancing delivery timelines, resource constraints, and customer expectations
- Comfortable leading transformation projects across departments like sales, finance, logistics, and operations
- Excellent communication skills and a customer-first mindset
- Ability to thrive in a fast-paced, collaborative environment
- Confident managing multiple projects and priorities concurrently
Software Implementation Manager employer: Network IT
Contact Detail:
Network IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Implementation Manager
✨Tip Number 1
Familiarise yourself with the software implementation lifecycle. Understanding each phase, from handover to go-live, will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing teams, especially in a fast-paced environment. Be ready to share specific examples of how you've coached and supported your team members to achieve project milestones.
✨Tip Number 3
Prepare to discuss your approach to balancing delivery timelines and resource constraints. Think of strategies you've used in the past to manage multiple projects and how you ensured customer satisfaction.
✨Tip Number 4
Since client visits are part of the role, be ready to talk about your experience in building relationships with clients. Share how you've maintained trust and resolved issues during implementations.
We think you need these skills to ace Software Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation and team management. Use specific examples that demonstrate your leadership skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with SaaS delivery and how you can contribute to improving delivery standards and customer experience.
Highlight Relevant Skills: In your application, emphasise key skills such as project management, communication, and coaching. Provide examples of how you've successfully led teams and managed implementation projects in the past.
Show Enthusiasm for the Role: Convey your passion for the position and the company in your application. Explain why you're excited about the opportunity to work as a Software Implementation Manager and how you align with their values.
How to prepare for a job interview at Network IT
✨Showcase Your Leadership Skills
As a Software Implementation Manager, you'll be leading teams. Be prepared to discuss your previous experiences in managing and coaching teams, highlighting specific examples where you successfully guided your team through challenges.
✨Demonstrate Your Project Management Expertise
With multiple projects running simultaneously, it's crucial to show your ability to manage timelines and resources effectively. Prepare to talk about your project management methodologies and how you've balanced competing priorities in the past.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've maintained clear communication with stakeholders and clients, ensuring everyone is aligned and informed throughout the implementation process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to overcome obstacles during software implementations and how you ensured customer satisfaction despite challenges.
