Marketing & Customer Service Coordinator

Marketing & Customer Service Coordinator Hucknall, Nottinghamshire £25,000 – £27,000 (DOE) Benefits We\’re excited to be recruiting on behalf of a growing, design-led business in Hucknall that’s known for its excellent products and customer-first approach. This is a fantastic opportunity for someone with a passion for marketing and customer care to step into a varied and fast-paced role. If you thrive on keeping customers happy, enjoy social media, and love staying organised—this could be your perfect match. As a Marketing & Customer Service Coordinator, you will be the friendly first point of contact for customers while supporting the marketing team with content creation, order updates, and general communications. It’s a dynamic position with real scope for growth and creativity. Key Responsibilities: Manage inbound customer enquiries via phone, email, and social media Process customer orders and track deliveries using internal systems Support the marketing team with social media scheduling, content, and campaigns Respond to product queries, returns, and general support needs Work with sales and logistics teams to ensure customer satisfaction Assist in the creation of newsletters, promotional emails, and online posts Monitor and report on customer feedback and engagement The candidate: Previous experience in a customer-facing or marketing support role Strong written and verbal communication skills Confidence using social media platforms (Instagram, Facebook, LinkedIn etc.) Organised, proactive, and able to manage multiple tasks at once Comfortable using CRM and order management tools (training provided) A positive, friendly, can-do attitude Benefits Join a creative, supportive, and fast-moving team Career development opportunities in both marketing and customer service Modern workspace with hybrid flexibility (if desired) Regular training, team events, and wellbeing support Staff discounts and a collaborative company culture