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- Tasks: Provide top-notch customer service through calls, emails, and web chats.
- Company: Join Morgan McKinley, a dynamic company in East Grinstead, West Sussex.
- Benefits: Enjoy a hybrid work model, competitive salary, 25 days holiday, and great perks.
- Why this job: Be part of a supportive team that values your skills and offers growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Accommodations available for all candidates during the selection process.
The predicted salary is between 20400 - 30600 £ per year.
Morgan McKinley is looking for experienced Call Centre Agents – Customer Service professionals for a number of Contact Centre – Customer Services roles working on a hybrid basis for a awesome business based in East Grinstead, West Sussex. The main purpose of the Customer Service – Contact Centre Agent job is to provide an excellent Customer Service at all times, handle customer enquiries and resolve complaints via Inbound calls, outbound calls, e-mail, web chat etc. Location: East Grinstead, West Sussex – hybrid working – 2 days office Salary: £25,500 + excellent benefits + 25 days holiday + bank hols Customer Service Agent duties: * Answer customer calls and handle queries * Respond to customer emails and live web chat * Provide a high level customer service at all times * Handle customer complaints Skills & Experience: * Must have previous experience of customer service, ideally working within a busy Call Centre / Contact Centre environment * Good communication skills * Have a confident, empathetic approach to customers Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES
Customer Service Agent (Hybrid) employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Hybrid)
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially in a call center context. Being able to convey information clearly and empathetically is crucial for this role.
✨Tip Number 3
Research Morgan McKinley and their approach to customer service. Understanding their values and mission can help you align your answers with what they are looking for.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to handle difficult customers or resolve complaints. Real-life examples can make a strong impression.
We think you need these skills to ace Customer Service Agent (Hybrid)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Agent position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your previous customer service experience, especially in a call centre environment. Use specific examples that demonstrate your communication skills and ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your empathetic approach and provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a call centre environment. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Effective Communication Skills
Practice clear and concise communication. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to handle customer inquiries effectively.
✨Exhibit Empathy and Confidence
Employ an empathetic approach when discussing customer interactions. Show that you understand the importance of connecting with customers on a personal level while maintaining confidence in your abilities to resolve their concerns.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios and prepare your responses. Think about how you would handle difficult customers or complaints, as this will demonstrate your problem-solving skills and readiness for the role.
