Second Line Support

Second Line Support

Colchester Freelance 36000 - 60000 Β£ / year (est.) Home office possible
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At a Glance

  • Tasks: Provide advanced troubleshooting and support for Windows enterprise environments.
  • Company: Join a dynamic team focused on modern workplace technologies.
  • Benefits: Enjoy remote work flexibility and the chance to enhance your IT skills.
  • Why this job: Be part of a pivotal role in improving user experience and workplace technology.
  • Qualifications: Proven experience in Windows administration, SCCM, Intune, and hybrid environments required.
  • Other info: This is a contract position with opportunities for growth in a fast-paced setting.

The predicted salary is between 36000 - 60000 Β£ per year.

Location: Remote from UK/Europe

Employment Type: Contract

Are you a skilled IT professional with expertise in Windows enterprise administration, troubleshooting, and modern workplace technologies? We’re looking for a Modern Workplace Engineer to join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment.

Key Responsibilities:

  • Provide advanced troubleshooting and support for Windows enterprise environments.
  • Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management.
  • Ensure efficient operation of hybrid infrastructure, integrating on-premises and cloud-based solutions.
  • Collaborate with teams to improve workplace technology and enhance user experience.
  • Monitor and manage security policies to maintain compliance and best practices.

Requirements:

  • Proven experience in Windows enterprise administration and troubleshooting.
  • Strong expertise with SCCM and Intune.
  • Familiarity with hybrid environments (on-prem and cloud integration).
  • Excellent problem-solving skills and ability to work in a dynamic, fast-paced setting.
  • Strong communication skills for engaging with end-users and technical teams.

Familiar working with IOS/ANDROID/WINDOWS.

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Contact Detail:

Next Ventures Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Second Line Support

✨Tip Number 1

Familiarise yourself with the latest updates and features of SCCM and Intune. Being well-versed in these tools will not only boost your confidence but also demonstrate your commitment to staying current in the field.

✨Tip Number 2

Engage with online communities or forums related to Windows enterprise administration. Networking with other professionals can provide insights into common challenges and solutions, which you can discuss during interviews.

✨Tip Number 3

Prepare to showcase your problem-solving skills through real-world scenarios. Think of specific examples where you've successfully troubleshot issues in a hybrid environment, as this will highlight your practical experience.

✨Tip Number 4

Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical users. Being able to convey complex information clearly is crucial for a role that involves user interaction.

We think you need these skills to ace Second Line Support

Windows Enterprise Administration
Advanced Troubleshooting
SCCM (System Center Configuration Manager)
Intune
Hybrid Environment Management
Cloud Integration
Security Policy Management
User Experience Enhancement
Problem-Solving Skills
Communication Skills
IOS/ANDROID/WINDOWS Familiarity
Technical Support
IT Operations Management
Collaboration Skills

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights your experience in Windows enterprise administration and troubleshooting. Include specific examples of your work with SCCM and Intune, as well as any relevant projects involving hybrid environments.

Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to work in dynamic settings. Mention your familiarity with IOS, ANDROID, and WINDOWS, and explain how your background makes you a great fit for the role.

Highlight Relevant Skills: In your application, emphasise your strong communication skills and your experience collaborating with teams. This is crucial for enhancing user experience and improving workplace technology.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are key in IT roles.

How to prepare for a job interview at Next Ventures

✨Showcase Your Technical Skills

Be prepared to discuss your experience with Windows enterprise administration, SCCM, and Intune. Highlight specific examples of how you've successfully managed devices and applications in a hybrid environment.

✨Demonstrate Problem-Solving Abilities

Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you resolved complex issues.

✨Communicate Clearly

Strong communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to engage with both end-users and technical teams. This will show your ability to bridge the gap between tech and non-tech stakeholders.

✨Research the Company Culture

Understand the company's values and work culture. Be ready to discuss how your personal values align with theirs, and think about how you can contribute to improving workplace technology and user experience.

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