Global Crisis Management Governance, Training & Administration Lead – Vice President

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Global Crisis Management Governance, Training & Administration Lead – Vice President, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13b850751512

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process to assess and respond to crises, minimize disruption, escalate appropriately, and return to business-as-usual (BAU) status efficiently.

GCM provides 24/7 incident monitoring and coordinates with various departments to respond to events impacting employees, clients, and customers.

As the Crisis Management Governance, Training & Administration Lead, you will design, enhance, and maintain key components of the JPMC Crisis Management Process.

Reporting to the Executive Director (EMEA) of Crisis Management and GSOCs, your role covers governance, controls, administration, examinations, technology, and other areas.

Job responsibilities

• Design, deliver, and sustain governance and oversight programs for GCM, ensuring accurate monthly processes.
• Compile metrics and measures into reports.
• Collaborate on training design, scheduling, and delivery for Crisis Management Teams globally.
• Maintain records of training activities.
• Manage Crisis Management Procedures and Standards, updating them annually.
• Coordinate updates and approvals of global CMT rosters.
• Lead and coordinate internal and external examinations of the CMP.
• Support during crises, including documentation and action tracking.
• Participate in After-Action Reviews and manage GCM actions and concerns.
• Manage the GCM controls portfolio and participate in annual refreshes.
• Develop QA/QC processes for the Crisis Management Process.

Required qualifications, capabilities, and skills

• Experience in crisis or emergency management or security operations centers.
• Experience in delivering program/project management in global organizations.
• Ability to prioritize based on stakeholder needs and align efforts accordingly.
• Effective management of costs and resources, with experience in business case development.
• Data-driven decision-making skills and ability to present data compellingly.
• Experience in addressing stakeholder needs and delivering tailored solutions.
• Strong collaboration and influence skills across teams.
• Ability to build trust and foster inclusive, global relationships.
• Excellent communication skills, adaptable to different audiences.
• Adherence to procedures, processes, and compliance standards, with risk escalation abilities.

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