Senior Consultant - Strategy

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Strategy Senior Consultant – Workforce & Operational. HOW WILL YOU MAKE CHANGE HAPPEN? The Strategy Senior Consultant will join our UK Strategy Practice to support our client’s growing workforce transformation needs as well as needs in transforming their businesses to be more customer and employee-centric. YOU WILL: Use knowledge of workforce transformations, data analytics, workforce technology and effective project management skills to plan and lead work streams or projects. Projects across varied industries and subsequent journey stages – from joining experiences, renewals experiences, through to termination experiences. You balance this with an understanding of end-to-end customer lifecycles Manage own activities and those of team members to deliver desired business outcomes. Focus on quality completion of deliverables. Practical tools and techniques such as service blueprinting, journey mapping, process mapping, user stories and user rese…