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- Tasks: Join our team as a Customer Service Advisor, handling calls and emails with top-notch service.
- Company: Be part of a dynamic company that values diversity and creativity in the workplace.
- Benefits: Enjoy free snacks, annual bonuses, private medical insurance, and discounted gym memberships.
- Why this job: This role offers growth opportunities and a chance to make a real impact on customer experiences.
- Qualifications: Passion for customer service, excellent communication skills, and previous experience in a similar role required.
- Other info: We embrace inclusivity and support individuals of all abilities to thrive.
The predicted salary is between 18400 - 20800 £ per year.
Location: Ipswich
Salary: £23,000 - £26,000
Hours: 35 hours a week, Monday to Thursday 9.00 to 17.30 and 9.00 to 17.00 on Friday with 1 hour for lunch.
What’s in it for you:
- Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually.
- Annual performance-linked bonus.
- Stocked pantry with free food, drinks and snacks.
- Progression opportunities.
- 10% non-contributory employer pension.
- Group income protection and life assurance.
- Increased holidays with length of service, and a holiday trading scheme.
- Private medical insurance.
- Discounted gym memberships.
- Cycle-to-work scheme.
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
The role:
We’re looking for a Customer Service Advisor to join a thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products. You’ll work as part of a tight-knit department to be the primary point of contact for customers, showcasing our first-class service and giving our customers and advisers a positive experience to share with their friends and colleagues. Full training and support will be provided to enable you to do your best work.
Here are some of the activities you’ll get involved with:
- Handling all phone calls and written correspondence to the highest standard.
- Developing good working relationships and rapport with customers, advisers and external third parties.
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals.
- Providing great customer service, demonstrating empathy and understanding.
- Going the extra mile; being an advocate for the customers and advisers.
- Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately.
- Liaising with stakeholders and colleagues to support identified training and education opportunities.
- Accurately updating the call tagging software to reflect the nature and type of call.
A bit about you:
- Customer service will be your passion, enjoying working with others to deliver exemplary service.
- You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.
- A team player who is approachable, helpful and willing to go the extra mile.
- Confidence to use your own initiative and problem-solving skills.
- Ability to prioritise and remain agile with conflicting work demands.
- Experience within a customer service role.
- Excellent telephone manner and communication skills.
- The ability to communicate and translate the technically complex to simple and easily understood, both verbally and in writing.
- A willingness to try new things and embrace change.
This is an exciting and varied role with big scope to deliver key value to the organisation through customers and advisers. If you’re interested in being a Customer Service Advisor, Apply Now and a member of our team will be in touch.
Be Yourself. Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities. In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.
Contact Detail:
InspireUniversity.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the pension products and services offered by the company. Understanding these will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since this role involves handling calls, being articulate and friendly can make a significant difference in how you connect with customers and advisers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your capability to go the extra mile for customers, which is crucial for this position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews or discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle calls and correspondence effectively, as well as your skills in building relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your values align with the company's commitment to inclusivity and excellent service, and provide examples of how you've gone the extra mile in previous roles.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent telephone manner and communication skills. Provide examples of how you have simplified complex information for customers in the past.
Showcase Teamwork and Initiative: Demonstrate your ability to work as part of a team while also showing your initiative. Include examples of how you've collaborated with others to achieve common goals or how you've taken the lead on a project to improve customer service.
How to prepare for a job interview at InspireUniversity.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to providing exemplary service.
✨Demonstrate Clear Communication Skills
Since the role involves handling phone calls and written correspondence, practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you successfully simplified complex information for customers.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team. Discuss experiences where you collaborated with colleagues or other departments to achieve shared goals, as this aligns with the company's focus on building strong internal relationships.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of instances where you faced challenges in customer service and how you resolved them. This will showcase your initiative and ability to handle conflicting demands effectively.
