RESTAURANT HOST

£11.50 per hour plus monthly service charge, typically £2,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Key Responsibilities

We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.

• Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines
• Be able to competently maintain the operation of the restaurant and bars during service
• Inspire and motivate your peers to deliver outstanding customer service
• Responsible for cash and stock security
• Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
• Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
• Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
• Communicate effectively all details of a guest reservation to the server staff
• Escalate any complaints to Management or supervisors
• Be confident to communicate with guests over the phone, conducting call backs and taking bookings

About You

• Go the extra mile for all guests, in providing them an enjoyable experience
• When time allows you should be able to enjoy chat with your guests and enjoy yourself
• Ensure a welcoming and atmospheric ambience
• Deal with or escalate guests complaints immediately and effectively

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge – typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development

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