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- Tasks: Process customer and supplier orders while ensuring top-notch service.
- Company: Join a friendly, family-oriented business with a strong reputation in their field.
- Benefits: Enjoy hybrid working after 6 months and a supportive team environment.
- Why this job: Be part of a growing company that values relationships and teamwork.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Located in Birmingham Business Park, Monday to Friday, 9am to 5pm.
The predicted salary is between 24000 - 36000 £ per year.
Our well-established professional client is a key player in their field. Even with their substantial growth over the years, they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
- Create and update orders and delivery requests in accordance with the Company's procedures
- Develop and maintain good and effective working relationships between customers, suppliers and sales staff
- Support the sales teams in their objectives
- Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
- Check customer and manufacturer acknowledgements
- Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
- Work with colleagues to achieve team objective and KPI targets
- General office duties such as visitor reception, admin and filing
Essential Experience:
- Well-developed telephone call handling skills
- Excellent written and oral communication skills
- Must be able to communicate effectively and be polite and assertive when required
- Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc
- Ability to work calmly under pressure and make correct decisions
- Ability to listen and be patient when required
- Able to work accurately and quickly
- Must show evidence of being organised and responding promptly
- Evidence of building relationships with customers or suppliers
- Relevant experience of customer service support and administration
- Good IT Skills - Outlook, Word, Excel and general Windows environment
- Must reside within a commutable distance from the office
Desirable Experience:
- Knowledge of managing orders within customer credit limits
- Experience of dealing with invoice queries
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.
Contact Detail:
Kinetic Office Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Administrator
✨Tip Number 1
Familiarise yourself with the company's culture and ethos. Since they pride themselves on being a friendly and professional family business, showcasing your interpersonal skills and ability to build relationships during any interactions can set you apart.
✨Tip Number 2
Highlight your experience in customer service and administration. Be prepared to discuss specific examples of how you've successfully managed orders or resolved customer queries in previous roles, as this will demonstrate your capability for the Sales Order Administrator position.
✨Tip Number 3
Brush up on your IT skills, particularly in Outlook, Word, and Excel. Being proficient in these tools is essential for the role, so consider doing a quick refresher course or practice using them to ensure you're comfortable with the software.
✨Tip Number 4
Prepare to discuss how you handle pressure and make decisions. The job requires calmness under pressure, so think of scenarios where you've successfully navigated challenging situations and be ready to share those stories.
We think you need these skills to ace Sales Order Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your skills in handling sales orders, processing information, and maintaining relationships with customers and suppliers.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention specific examples of how you've successfully managed customer queries or processed orders in previous roles.
Highlight IT Proficiency: Since good IT skills are essential for this role, ensure you mention your proficiency in Outlook, Word, Excel, and any other relevant software. Provide examples of how you've used these tools effectively in past positions.
Showcase Relationship-Building Skills: In your application, include examples of how you've built effective working relationships with customers or suppliers. This will demonstrate your ability to support the sales team and maintain high service levels.
How to prepare for a job interview at Kinetic Office Recruitment
✨Showcase Your Communication Skills
As a Sales Order Administrator, effective communication is key. Be prepared to demonstrate your telephone handling skills and provide examples of how you've successfully communicated with customers and suppliers in the past.
✨Highlight Your Organisational Abilities
This role requires a high level of organisation. Share specific instances where you managed multiple tasks or orders efficiently, ensuring that you met deadlines and maintained accuracy.
✨Demonstrate Your Problem-Solving Skills
You may face challenges such as invoice queries or customer complaints. Prepare to discuss how you've handled similar situations in the past, showcasing your ability to remain calm under pressure and make sound decisions.
✨Familiarise Yourself with Their Procedures
Research the company's order processing procedures and be ready to discuss how your previous experience aligns with their practices. This shows your commitment and understanding of their operations.
