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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and ensure a fantastic shopping experience.
- Company: Join a vibrant team passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive generous discounts.
- Why this job: Be part of a fun, inclusive environment while developing your sales skills and passion for sportswear.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
7 The Libery Center
Romford
UK RM1-3RL
#J-18808-Ljbffr
CX Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also show your genuine passion for the products, which is key to landing this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs, which is crucial for a CX Team Member.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and resolve issues, making you a strong candidate for the position.
✨Tip Number 4
Be flexible with your availability and highlight this during your interactions. The role requires working nights, weekends, and holidays, so showing that you're open to this will make you stand out as a committed applicant.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a CX Team Member. Highlight your passion for athletic sneakers and apparel, as well as your ability to engage with customers.
Tailor Your CV: Make sure your CV reflects relevant retail experience and showcases your customer service skills. Use specific examples of how you've successfully engaged with customers or resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the brand. Mention your knowledge of current trends in athletic products and how you can contribute to a positive in-store experience.
Showcase Your Flexibility: In your application, emphasise your flexible availability, including nights, weekends, and holidays. This shows your commitment to meeting the company's needs and willingness to be a team player.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your ability to start friendly conversations and adapt to different customer types. Practice open-ended questions that can help you assess customer needs effectively.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous experiences in collaborative environments. Share examples of how you contributed to team success and supported your colleagues.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before your interview. Being able to discuss current products and styles will demonstrate your commitment to providing an excellent customer experience.
