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- Tasks: Join our team to deliver exceptional customer experiences with heart and soul in every bowl of ramen.
- Company: Tonkotsu is a vibrant ramen restaurant chain dedicated to authentic Japanese hospitality since 2012.
- Benefits: Enjoy flexible hours, free meals, discounts, and a fun work environment with great perks!
- Why this job: Be part of a passionate team that values quality, compassion, and continuous improvement.
- Qualifications: Previous hospitality experience preferred; bring your curiosity and generous spirit!
- Other info: Opportunities for career progression and a chance to make a positive impact through our foundation.
We have a simple mission at Tonkotsu: to serve real ramen with heart and soul in every bowl! We want people to leave our restaurants happier than when they arrived, with satisfied hunger and warmth from the hospitality they’ve received. We began serving ramen in 2012 in Soho, London. We have a few more restaurants now but are still committed to providing excellent ramen with our homemade noodles and served by our great people!
You will join a team that is passionate about delivering a great OMOTENASHI! What is that you ask? Omotenashi is The Japanese Art of Hospitality; it is service without being servile. We anticipate our customer needs; it is service from the bottom of the heart.
As a Front of House Team member, you are on the front line, the person with the power to turn a good customer experience into an excellent one. You will embrace the spirit of Omotenashi hospitality. We can teach you everything you need to know; you just need to be curious to learn, have a generous spirit, and work hard.
We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.
WHAT’S IN IT FOR ME?- Training and development with genuine career progression – The majority of our senior roles are filled internally all the way to our Central Office.
- Long-serving reward – 2 weeks of paid sabbatical after 5 years of service and 4 weeks after 10 years!
- It pays to have friends – Money for working with mates. Refer a friend and earn up to £1020.
- Free meal on every shift you work!
- Get 50% off for you and up to 3 friends when you’re not working.
- £100 Tonkotsu voucher on your birthday for a celebration meal out with your friends.
- Weekly after-work drinks to celebrate your hard work.
- Fun Fund – up to £30 per person every 6 months to have fun with your team.
- Help us to do good with the Tonkotsu Foundation – 50p of every Japanese Miso ramen sold goes into our foundation; since 2021 we have given £39,000 to a variety of charities.
- Annual Tonkotsu staff party – Once a year we have a company-wide party to celebrate all our achievements.
All we expect in return is that you live and breathe our 4 core values:
- Keep it Kodawari – We are perfectionists who pay attention to every detail.
- Omoiyari all the way – We are compassionate and inclusive.
- Kaizen to the end – We constantly strive for improvement.
- Praise the Ramen – We are committed to providing very high-quality food and drinks.
How does it sound? Apply and let’s chat about your next career opportunity!
Job Type: Part-time
Pay: Up to £14.40 per hour
Expected hours: No less than 15 per week
Additional pay: Tips
Schedule: Monday to Friday, Weekend availability
Experience: Hospitality: 1 year (preferred)
Location: 14, New Broadway, London, W5 2XA.
Tonkotsa: Front of House Team Member employer: Hma Digital Marketing
Contact Detail:
Hma Digital Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tonkotsa: Front of House Team Member
✨Tip Number 1
Familiarise yourself with the concept of Omotenashi, as it's central to the role. Understanding this Japanese art of hospitality will help you connect with the team and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Show your passion for ramen and Japanese culture during your interactions. Whether it's in a conversation or during an informal meet-up, expressing genuine interest can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed at Tonkotsu, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss how you embody the core values of Tonkotsu. Think of specific examples from your past experiences that showcase your attention to detail, compassion, and commitment to quality service.
We think you need these skills to ace Tonkotsa: Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Tonkotsu is looking for in a Front of House Team Member. Pay attention to their emphasis on Omotenashi hospitality and how you can embody this in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any roles where you provided excellent customer service. Use specific examples that demonstrate your ability to create a positive customer experience.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Tonkotsu's values. Mention your curiosity to learn and your willingness to embrace the spirit of Omotenashi. Make it personal and engaging!
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which aligns with Tonkotsu's value of keeping it Kodawari.
How to prepare for a job interview at Hma Digital Marketing
✨Embrace the Spirit of Omotenashi
Make sure to understand and express the concept of Omotenashi during your interview. Show that you are genuinely interested in providing heartfelt service and can anticipate customer needs, as this is a core value at Tonkotsu.
✨Highlight Your Hospitality Experience
If you have previous experience in hospitality, be ready to discuss specific examples where you went above and beyond for customers. This will demonstrate your ability to create excellent customer experiences, which is crucial for a Front of House Team Member.
✨Show Your Curiosity and Willingness to Learn
Tonkotsu values team members who are eager to learn. Be prepared to talk about how you approach learning new skills and your enthusiasm for mastering the art of ramen and hospitality.
✨Align with Their Core Values
Familiarise yourself with Tonkotsu's four core values: Kodawari, Omoiyari, Kaizen, and Praise the Ramen. Think of examples from your past experiences that align with these values and be ready to share them during the interview.
