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For Companies At a Glance
- Tasks: Lead and support a dynamic team in various guest-facing areas.
- Company: Join Butlin’s, a fun-filled destination focused on guest experiences.
- Benefits: Enjoy flexible hours and the excitement of a vibrant work environment.
- Why this job: Be part of a team that prioritizes guest satisfaction and creates memorable experiences.
- Qualifications: Experience in leadership within food, beverage, retail, or entertainment is essential.
- Other info: Flexibility is key; no two days will be the same!
The predicted salary is between 24000 - 36000 £ per year.
About the role We are looking for Shift Managers to join our Skegness Team in a range of areas including Bars & Shops, Restaurants & Quick Service Restaurants, Buffets and Sports & Activities. The Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader from within a food, beverage, retail or entertainment environment. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You should have previous experience in leading a team and should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
Shift Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarize yourself with the specific operational standards and guest experience expectations at Butlin’s. Understanding their unique approach will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams during busy periods, ensuring both operational efficiency and guest satisfaction.
✨Tip Number 3
Showcase your ability to adapt quickly to changing situations. Prepare to discuss times when you've had to think on your feet and how you effectively managed multiple priorities while keeping your team motivated.
✨Tip Number 4
Emphasize your coaching and training skills. Be prepared to explain how you've developed team members in previous roles, particularly in a fun and engaging manner that aligns with Butlin’s guest-first philosophy.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Shift Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your leadership experience in food, beverage, retail, or entertainment environments. Include specific examples of how you've trained and coached teams to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team. Mention your flexibility and readiness to adapt to changing demands, as well as your commitment to maintaining high operational standards.
Highlight Relevant Experience: In your application, focus on your previous roles where you successfully managed teams and delivered excellent guest experiences. Use metrics or specific achievements to demonstrate your impact in those positions.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, especially in high-pressure situations. Highlight your experience in training and coaching team members to ensure they deliver excellent guest experiences.
✨Emphasize Guest Experience
Make it clear that putting guests first is your top priority. Share specific instances where you went above and beyond to enhance guest satisfaction. This will show that you understand the importance of maintaining high operational standards while ensuring a memorable experience for guests.
✨Be Ready for Flexibility
Since the role requires working across various areas and adapting to fluctuating guest demands, be prepared to discuss your flexibility and adaptability. Provide examples of how you've managed multiple priorities and adjusted your approach based on changing circumstances.
✨Demonstrate Problem-Solving Skills
In an operational role, challenges will arise. Be ready to discuss how you've handled unexpected situations in the past. Show that you can think on your feet and make quick decisions to maintain service quality and team morale.
