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- Tasks: Join us as a General Assistant, ensuring cleanliness and customer satisfaction daily.
- Company: We're an award-winning catering company serving over 45,500 happy customers every day.
- Benefits: Enjoy free lunch, birthday leave, and discounts at various retailers.
- Why this job: Be part of a fun team, learn from Michelin-starred chefs, and make a positive impact.
- Qualifications: Food Safety Level 2 and Health & Safety Level 2 certificates required, plus customer service experience.
- Other info: Part-time hours, Monday to Friday, with no weekend shifts or bank holidays.
This is a Monday - Friday part-time position with hours from 09:30 am to 14:30 pm. There are no weekend shifts or working on bank holidays.
We’re a multi-award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to ensure they’re clean, well-stocked, and presented in line with our six principles, you’ll regularly check the restaurant areas to maintain consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, providing prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practices at all times, you hold your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you possess good merchandising skills and till experience.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting the BM Caterers website.
Contact Detail:
Bartlett Mitchell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's values and principles. Since we pride ourselves on customer satisfaction and cleanliness, showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've handled customer feedback or improved service in previous roles, as this will demonstrate your ability to contribute positively to our team.
✨Tip Number 3
Show enthusiasm for food safety and hygiene practices. Since holding Food Safety Level 2 and Health & Safety Level 2 certificates is essential, discussing your commitment to these standards can help reinforce your suitability for the role.
✨Tip Number 4
Engage with our social media platforms or community events. This not only shows your interest in our company but also gives you a chance to network with current employees, which could provide valuable insights and potentially a referral.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any food safety qualifications you hold. Emphasise your attention to detail and ability to follow procedures, as these are key for the General Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work with this multi-award-winning catering company and how your skills align with their values.
Showcase Your Communication Skills: Since the role involves interacting with customers, highlight any previous experience where you successfully communicated with clients or handled feedback. Use examples that demonstrate your ability to provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for maintaining cleanliness and presentation in the role.
How to prepare for a job interview at Bartlett Mitchell Ltd
✨Show Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous customer service experience. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Attention to Detail
The job requires meticulous attention to cleanliness and presentation. During the interview, highlight instances where your attention to detail made a difference in your previous roles, especially in food service or retail.
✨Familiarise Yourself with Food Safety Practices
Make sure you understand basic food safety and health regulations, as these are crucial for the position. You might be asked about your knowledge of food safety practices, so brush up on your Level 2 certificates and be ready to discuss them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
