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- Tasks: Join us as a General Assistant, ensuring cleanliness and customer satisfaction daily.
- Company: We're a multi-award-winning catering company serving over 45,500 happy customers every day.
- Benefits: Enjoy free lunches, birthday leave, and monthly masterclasses with Michelin-starred chefs!
- Why this job: Be part of a fun team, gain valuable skills, and make a positive impact on customer experiences.
- Qualifications: Food Safety Level 2 and Health & Safety Level 2 certificates required; customer service experience preferred.
- Other info: Part-time hours, no weekends or bank holidays, plus a paid day off to volunteer!
This is a Monday - Friday part-time position with hours from 09:30 am to 14:30 pm. There are no weekend shifts or working on bank holidays.
We’re a multi-award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to ensure they’re clean, well-stocked, and presented in line with our six principles, you’ll regularly check the restaurant areas to maintain consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, providing prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practices at all times, you hold your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you possess good merchandising skills and till experience.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting the BM Caterers website.
General Assistant employer: Bartlett Mitchell Ltd
Contact Detail:
Bartlett Mitchell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the company's values and principles. Since we pride ourselves on customer satisfaction and cleanliness, showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've handled customer feedback or improved service in previous roles, as this will demonstrate your ability to contribute positively to our team.
✨Tip Number 3
Make sure to showcase your food safety knowledge. Since holding Food Safety Level 2 and Health & Safety Level 2 certificates is essential, discussing your understanding of these practices can show your commitment to maintaining high standards.
✨Tip Number 4
Engage with our current employees if possible. Networking with our team members can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any food safety certifications you hold. Emphasise your attention to detail and ability to follow procedures, as these are key for the General Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a catering environment. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to cleanliness, organisation, and communication. Mention your Food Safety Level 2 and Health & Safety Level 2 certificates to demonstrate your qualifications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at Bartlett Mitchell Ltd
✨Show Your Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Attention to Detail
The job requires meticulous attention to cleanliness and presentation. During the interview, highlight instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Food Safety Practices
Make sure you understand food safety and health regulations, as these are crucial for the position. Be ready to discuss your Food Safety Level 2 and Health & Safety Level 2 certificates and how you apply these practices in a work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
