EUC Engineer, SC Clearance, £28k, London

EUC Engineer, SC Clearance, £28k, London (JO0000014087)

City of London, England

Salary: GBP28000 – GBP28000 per annum

EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to £28k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others.

This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed.

Responsibilities

• Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices.
• Responding to customer requests for implementations or changes.
• Taking ownership of service-impacting issues and resolving them while keeping customers updated.
• Assisting the Service Desk in improving support tools, instructions, and processes.
• Supporting laptop & mobile phone builds, software installations, and ticket queue management.
• Being part of the 24/7 out-of-hours remote support rota.
• Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed.

Experience

• End User Device and OS Systems Management, OS Deployment, and Enterprise MDM
• Active Directory and Domain Management
• M365 Support
• Experience with ITSM tools
• A proactive, solution-oriented attitude

ESSENTIAL: ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE.

Should you match the above requirements, don\’t hesitate – APPLY NOW!

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