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- Tasks: As a Field Engineer, you'll support the Service Desk team across multiple locations.
- Company: Join a dynamic company focused on delivering top-notch engineering solutions.
- Benefits: Enjoy a competitive salary and the excitement of working on the road.
- Why this job: This role offers hands-on experience and the chance to solve real-world problems.
- Qualifications: A full UK driving license is required; experience in 2nd Line support is a plus.
- Other info: Ideal for tech-savvy individuals who love variety in their work environment.
Field Engineer required for an immediate start Salary – £30-32K Duties to include but not restricted to: • Provide proactive and strategic IT support to allocated clients, addressing all their IT needs and consulting with Senior Leadership Teams (SLT) for improvement. • Develop and produce strategic IT plans tailored to client requirements. • Install and maintain client IT systems, ensuring optimal performance and reliability. • Maintain and develop excellent client relationships, acting as a trusted advisor. • Handle technical IT support incidents and requests efficiently and effectively. • Liaise with multiple contacts across different departments on-site to ensure seamless IT operations. • Maintaining agreed Service Level Agreements (SLA’s), updating ticket information as you work from diagnostics through to resolution • Liaise with third parties and vendors to resolve incidents with root cause analysis • Perform Incident Management & reporting on complex / large scale issues Technical knowledge of: • Windows OS systems • Managing Active Directory environments and Group Policy • DNS, DHCP, and the TCP/IP suite • WDS, MDT, or other imaging tools (both creating and deploying images) • MIS systems, such as Arbour & Integris Previous Career Experience: • 2-3 years’ experience of a support desk environment, ideally with in an MSP • Microsoft Cloud technologies – eg. Azure, Microsoft 365, Defender for Endpoint • Network software including TCP/IP, DNS and DHCP protocols • Back up and replication technologies (Veeam is highly advantageous) • Scripting experience with one of these languages PowerShell, Python, Bash • Desktop as Service such as Microsoft Remote Desktop, VMware Horizon, Azure AVH • VMware & Hyper-V deep troubleshooting • Onsite Experience Benefits: * A competitive salary of £30-32K * Up to 25 days holiday excluding bank holidays * Additional days leave on your birthday * Company Van provided ( must have full UK Licence)
Field Engineer employer: FOX MORRIS GROUP LTD
Contact Detail:
FOX MORRIS GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies and tools mentioned in the job description. Highlighting your experience with these during the interview can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Field Engineer role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved technical issues. This practical experience is crucial for a Field Engineer position.
✨Tip Number 4
Since the role involves traveling, be ready to talk about your time management skills and how you prioritize tasks while on the road. This will demonstrate your ability to handle the demands of the job.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Engineer. Focus on your technical skills, problem-solving abilities, and any previous roles that involved on-site support or diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent support and work effectively in a team.
Highlight Driving Experience: Since a full UK driving license is required, be sure to mention your driving experience and any relevant travel history in your application. This shows you are prepared for the on-the-road aspect of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FOX MORRIS GROUP LTD
✨Know Your Technical Stuff
As a Field Engineer, you'll need to demonstrate your technical knowledge. Brush up on common issues you might encounter in the field and be ready to discuss how you've solved similar problems in the past.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Familiarize Yourself with the Area
Since the role involves traveling around the Northwest, it’s beneficial to know the key locations like Manchester, Chester, and Northwich. Mentioning your familiarity with these areas can show your readiness for the job.
✨Highlight Your Customer Service Experience
Field Engineers often interact with clients directly. Be prepared to discuss your experience in customer service and how you handle difficult situations or communicate technical information to non-technical users.
