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For Companies At a Glance
- Tasks: Assist with housing applications and provide customer support in a dynamic team.
- Company: Join Cairn Housing Group, a registered Scottish charity dedicated to community service.
- Benefits: Enjoy a flexible 12-month contract with part-time hours and a supportive work environment.
- Why this job: Make a real impact by helping people find homes while developing your skills in customer service.
- Qualifications: 1-2 years of relevant experience and strong communication skills are essential.
- Other info: A Basic Disclosure Scotland Scheme check is required for this role.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced individual to fill an exciting role within our Customer Services Team.
Contract: 12-month fixed term contract
Hours: 17.5 hours across 5 days per week
Role Overview
Cairn Housing Group requires a Housing Services Assistant to provide high quality and customer focused service that covers all aspects of the tenancy and support to the customer.
Duties include:
- Processing housing applications and garage applications.
- Maintaining waiting lists in line with Cairn procedures and SLAs.
- Assisting the housing officers to identify prospective tenants and allocate properties within given timescales.
- Providing first line basic advice on all tenancy related queries to ensure a consistent service.
Qualifications
The successful applicant should have:
- 1-2 years’ experience in a similar environment.
- Experience of administration duties.
- Strong communication skills with customers over the phone, face to face, and in writing.
A Basic Disclosure Scotland Scheme check is required for this post.
Please download the job description for full details on the role.
To apply for this job, please visit the Cairn Housing Association website.
Please note that we do not accept CVs.
Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
A registered Scottish Charity.
Temporary Housing Services Assistant (Maternity Cover) employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Housing Services Assistant (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Cairn Housing Group's values and mission. Understanding their commitment to customer service and community support will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your previous experience in housing services or similar roles. Be ready to share specific examples of how you've handled tenancy-related queries or administrative tasks effectively.
✨Tip Number 3
Brush up on your communication skills, especially in handling customer inquiries. Practice articulating your thoughts clearly and confidently, as this role requires strong interaction with customers both over the phone and face-to-face.
✨Tip Number 4
Network with current or former employees of Cairn Housing Group if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in the application process.
We think you need these skills to ace Temporary Housing Services Assistant (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Temporary Housing Services Assistant position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your application, emphasise your 1-2 years of experience in a similar environment. Provide specific examples of your administrative duties and customer service skills that align with the role.
Demonstrate Communication Skills: Since strong communication skills are essential, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with customers in various settings.
Follow Application Instructions: Make sure to apply through the Cairn Housing Association website as specified. Remember, they do not accept CVs, so focus on crafting a compelling cover letter or application form that addresses the key points outlined in the job description.
How to prepare for a job interview at s1jobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Housing Services Assistant. Familiarise yourself with the key duties mentioned in the job description, such as processing housing applications and providing tenancy advice.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to interact effectively with customers. Think about times you've resolved queries or provided support, whether over the phone or face-to-face.
✨Highlight Relevant Experience
With 1-2 years of experience required, be ready to discuss your previous roles in similar environments. Focus on your administrative skills and how they relate to maintaining waiting lists and assisting housing officers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to tenancy issues or customer service challenges, and think about how you would handle them while adhering to Cairn's procedures.
