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For Companies At a Glance
- Tasks: Deliver world-class customer service and support to our diverse clientele.
- Company: Join American Express, a global leader in customer care and community support.
- Benefits: Enjoy flexible work options, career growth opportunities, and recognition for your contributions.
- Why this job: Be part of a team that values integrity, diversity, and exceptional customer experiences.
- Qualifications: No prior experience required; passion for customer service is key!
- Other info: Join a supportive community where everyone feels they belong.
The predicted salary is between 28800 - 43200 £ per year.
Job Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. Go above and beyond at a company that sets the standard for customer-first service. Do you have a passion to be able to deliver world-class customer service or perhaps already know what it involves? Then we want you to join #TeamAmex! Whether you already have a wealth of customer experience or are looking for your first customer servicing-based role, here at #TeamAmex we’…
Customer Care Professional employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Familiarize yourself with American Express's core values and customer service philosophy. Understanding what drives the company will help you align your responses during interviews and showcase how you can contribute to their mission.
✨Tip Number 2
Highlight any previous experience in customer service, even if it's informal. Share specific examples of how you've gone above and beyond for customers, as this aligns perfectly with the expectations at Team Amex.
✨Tip Number 3
Prepare to discuss scenarios where you've demonstrated problem-solving skills and empathy. American Express values integrity and a customer-first approach, so showcasing these traits will set you apart.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with American Express's values and commitment to customer service. Highlight how your personal values align with theirs in your application.
Tailor Your Resume: Customize your resume to emphasize relevant customer service experience. Use keywords from the job description to demonstrate that you understand what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at American Express
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's commitment to a customer-first approach.
✨Emphasize Teamwork and Collaboration
American Express values teamwork, so be prepared to discuss how you've successfully worked in teams in the past. Highlight instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Demonstrate Integrity and Values
Integrity is crucial at American Express. Be ready to talk about situations where you had to make tough decisions that reflected your values. This will show that you align with the company's commitment to integrity and ethical behavior.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about its culture and values. Ask about how they support employee growth and development, as this demonstrates that you are looking for a meaningful career journey with them.
