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- Tasks: Lead a dynamic team in delivering exceptional automotive service and customer experience.
- Company: Join Equation Recruitment, a champion of equity, diversity, and inclusion in the automotive industry.
- Benefits: Enjoy 33 days holiday, discounted vehicle schemes, and career progression support.
- Why this job: Be part of a culture that values your growth and unique contributions while driving success.
- Qualifications: Proven experience in the motor trade with strong leadership and technical skills required.
- Other info: Work in Romford, Essex, with a flexible rota including weekends.
The predicted salary is between 30000 - 42000 £ per year.
Drive success. Lead a winning team. Are you a dynamic leader with a passion for exceptional service? Do you have what it takes to steer a high-performing team to new heights? Equation Recruitment is recruiting on behalf of an employer for a talented Service Operations Manager to take the lead in a thriving automotive service department. This full-time, permanent opportunity is based in Romford, Essex, working 5 days per week on a rota, including weekends.
You will be responsible for the full aftersales operation - overseeing a dedicated team of service advisors, technicians, and support staff. Your mission is to deliver an outstanding customer experience while driving profitability across parts, labour, MOTs, tyres, and more.
What you will be doing:
- Leading and inspiring the service team to meet and exceed KPIs
- Delivering best-in-class customer service, first time, every time
- Managing operational performance across all aftersales activities
- Collaborating with management to drive continuous improvement
- Ensuring service quality, compliance, and a culture of excellence
What we are looking for:
- Proven experience as a Service Manager within the motor trade
- Strong technical knowledge of automotive services
- Confident leadership skills in a fast-paced environment
- A strategic thinker with a customer-centric approach
It is a bonus if you also have:
- Relevant technical or business qualifications
- Experience using dealership management systems
- A track record of growing teams and service performance
The package:
£35,000 - £50,000 basic salary (depending on experience) with industry-leading benefits including: 33 days holiday (including bank holidays), enhanced family leave pay, discounted vehicle schemes, high street & gym discounts, career progression support, social events & recognition awards, and one paid day each year for volunteering.
A workplace where everyone belongs. This employer proudly champions equity, diversity, and inclusion. You will be joining a culture that supports your growth and values your unique contribution. Ready to lead from the front? Apply now and take your career up a gear.
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive service industry. Understanding current technologies and customer expectations will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in service management roles. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve KPIs in previous roles. Highlighting your leadership successes will show that you're ready to take on this challenge.
✨Tip Number 4
Research the company culture and values of the employer. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Manager within the motor trade. Emphasise your leadership skills and any relevant technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional service and your ability to lead a high-performing team. Use specific examples from your past experiences to demonstrate how you can drive success in the role.
Highlight Key Achievements: In your application, include quantifiable achievements that reflect your ability to meet and exceed KPIs. This could be improvements in customer satisfaction scores or successful team growth initiatives.
Showcase Continuous Improvement Mindset: Mention any previous experiences where you collaborated with management to drive continuous improvement. This will show your strategic thinking and commitment to enhancing service quality.
How to prepare for a job interview at Equation Recruitment
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet KPIs and deliver exceptional service.
✨Highlight Your Technical Knowledge
Make sure to discuss your strong technical knowledge of automotive services during the interview. Be ready to explain how this expertise has helped you improve service operations and customer satisfaction in previous roles.
✨Emphasise Customer-Centric Strategies
Since the role requires a customer-centric approach, think of specific instances where you've implemented strategies that enhanced the customer experience. Share how these strategies contributed to overall business success.
✨Prepare for Operational Performance Questions
Expect questions about managing operational performance across aftersales activities. Be prepared to discuss how you've previously driven continuous improvement and ensured compliance with service quality standards.
