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- Tasks: Lead a dynamic team in delivering exceptional automotive service and customer experience.
- Company: Equation Recruitment connects talent with a thriving automotive service department in Romford.
- Benefits: Enjoy 33 days holiday, discounted vehicle schemes, and career progression support.
- Why this job: Join a culture that values diversity, growth, and outstanding service in a fast-paced environment.
- Qualifications: Proven experience in the motor trade and strong leadership skills are essential.
- Other info: This role offers a competitive salary and a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Drive success. Lead a winning team. Become our next Service Operations Manager. Are you a dynamic leader with a passion for exceptional service? Do you have what it takes to steer a high-performing team to new heights? Equation Recruitment is recruiting on behalf of an employer for a talented Service Operations Manager to take the lead in a thriving automotive service department. This full-time, permanent opportunity is based in Romford, Essex, working 5 days per week on a rota, including weekends.
You will be responsible for the full aftersales operation - overseeing a dedicated team of service advisors, technicians, and support staff. Your mission is to deliver an outstanding customer experience while driving profitability across parts, labour, MOTs, tyres, and more.
What you will be doing:
- Leading and inspiring the service team to meet and exceed KPIs
- Delivering best-in-class customer service, first time, every time
- Managing operational performance across all aftersales activities
- Collaborating with management to drive continuous improvement
- Ensuring service quality, compliance, and a culture of excellence
What we are looking for:
- Proven experience as a Service Manager within the motor trade
- Strong technical knowledge of automotive services
- Confident leadership skills in a fast-paced environment
- A strategic thinker with a customer-centric approach
It is a bonus if you also have:
- Relevant technical or business qualifications
- Experience using dealership management systems
- A track record of growing teams and service performance
The package:
£35,000 - £50,000 basic salary (depending on experience) with industry-leading benefits including:
- 33 days holiday (including bank holidays)
- Enhanced family leave pay
- Discounted vehicle schemes
- High street & gym discounts
- Career progression support
- Social events & recognition awards
- One paid day each year for volunteering
A workplace where everyone belongs. This employer proudly champions equity, diversity, and inclusion. You will be joining a culture that supports your growth and values your unique contribution. Ready to lead from the front? Apply now and take your career up a gear.
Service Operations Manager employer: Equation Recruitment
Contact Detail:
Equation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive service industry. Understanding current technologies and customer expectations will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in service management roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about what makes a successful Service Operations Manager.
✨Tip Number 3
Prepare specific examples of how you've led teams to achieve KPIs in previous roles. Being able to share concrete success stories will illustrate your leadership skills and strategic thinking, which are crucial for this position.
✨Tip Number 4
Research the company culture and values of the employer. Tailoring your approach to align with their commitment to equity, diversity, and inclusion can set you apart as a candidate who truly fits within their team.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Manager within the motor trade. Emphasise your leadership skills and any relevant technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional service and your ability to lead a high-performing team. Use specific examples from your past experiences to demonstrate how you can drive success in the role.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements that reflect your capability to meet and exceed KPIs. Mention any improvements you've made in customer service or operational performance in previous roles.
Showcase Continuous Improvement Mindset: Demonstrate your strategic thinking and customer-centric approach by discussing how you've previously collaborated with management to drive continuous improvement in service operations.
How to prepare for a job interview at Equation Recruitment
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet KPIs and deliver exceptional service.
✨Highlight Your Technical Knowledge
Make sure to discuss your strong technical knowledge of automotive services during the interview. Be ready to explain how this expertise has helped you improve service operations and customer satisfaction in previous roles.
✨Emphasise Customer-Centric Strategies
Since the role requires a customer-centric approach, think of specific strategies you've implemented to enhance customer experience. Share success stories that illustrate your commitment to delivering best-in-class service.
✨Prepare for Operational Performance Questions
Expect questions about managing operational performance across aftersales activities. Be prepared to discuss how you've driven continuous improvement in service quality and compliance, and how you plan to apply these principles in the new role.
