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- Tasks: Manage partner success and operations for top Enterprise Partners at Uber Eats UK.
- Company: Join Uber Eats, a leading food delivery platform transforming how people enjoy meals.
- Benefits: Enjoy a collaborative office culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team driving innovation and building lasting partnerships.
- Qualifications: Experience in analytical roles, client-facing positions, and proficiency in SQL required.
- Other info: Embrace a fast-paced environment and contribute to a future of independent movement.
The predicted salary is between 43200 - 72000 £ per year.
About the Role Uber Eats UK is seeking a Partner Success & Operations Manager to ensure the success and satisfaction of our most important and largest Enterprise Partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners. This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analyzing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships. What you will do Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform. Data-Driven Insights: Continuously monitor and analyze key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI. Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives. Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant’s pain points and implement product and service enhancements. Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success. Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships. What you will need Experience in highly analytical commercial role. Client-facing experience at executive levels. Proficient in using SQL to extract insights and analyze data effectively. Expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level. A strong background with data and data analysis, making data-led decisions and using sound business judgement. Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively. Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners! Experience in the technology or food delivery industry We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com . #J-18808-Ljbffr
Partner Success & Operations Manager - National Enterprise Accounts employer: Uber
Contact Detail:
Uber Recruiting Team
accommodations@uber.com
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success & Operations Manager - National Enterprise Accounts
✨Tip Number 1
Familiarise yourself with the Uber Eats platform and its operational metrics. Understanding how the platform works and what key performance indicators are important will help you speak knowledgeably during interviews and demonstrate your analytical skills.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and discussions about relationship management.
✨Tip Number 3
Brush up on your SQL skills. Since the role requires proficiency in SQL for data analysis, being able to showcase your ability to extract and interpret data effectively will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've driven operational excellence in previous roles. Be ready to discuss specific instances where your analytical insights led to improved performance or strategic growth, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Partner Success & Operations Manager - National Enterprise Accounts
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Partner Success & Operations Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Analytical Skills: Since the role requires strong analytical skills, make sure to showcase your experience with data analysis and any relevant tools like SQL. Provide specific examples of how you've used data to drive decisions or improve operations in previous roles.
Demonstrate Relationship Management: Emphasise your client-facing experience and ability to build relationships at executive levels. Use concrete examples to illustrate how you've successfully managed partnerships and resolved issues for clients.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your background and skills to the specific needs of Uber Eats. Highlight your passion for the food delivery industry and your proactive approach to problem-solving, making it clear why you're a great fit for the team.
How to prepare for a job interview at Uber
✨Showcase Your Analytical Skills
Since the role requires a strong analytical focus, be prepared to discuss your experience with data analysis. Bring examples of how you've used SQL or other tools to extract insights and drive decisions in previous roles.
✨Demonstrate Relationship Management
Highlight your client-facing experience, especially at executive levels. Share specific instances where you successfully built and maintained relationships with partners, showcasing your ability to advocate for their needs.
✨Prepare for Operational Excellence Discussions
Familiarise yourself with operational metrics relevant to the food delivery industry. Be ready to discuss how you've driven improvements in operational processes and how you can apply that knowledge to enhance partner performance.
✨Articulate Your Growth Strategy
Think about how you would identify growth opportunities for enterprise accounts. Prepare to discuss tailored products or services you've recommended in the past and how they contributed to account renewals or expansions.
