Tier 2 Service Desk Engineer

Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: * Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas * Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) * Pension scheme * Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. * Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. * Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. * West Bromwich hospitality box access for employees. * Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: * Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. * Support a diverse range of customers across multiple industries. * Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. * Assist in networking tasks and infrastructure support. * Time and a half if you are working matchdays. * Work collaboratively with the wider technical team, including field engineers. * Participate in knowledge sharing to help up skill members of the team. * Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: * Proven experience in an MSP environment is essential. * Strong technical troubleshooting skills. * Experience in networking and infrastructure support. * Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. * Experience with virtualisation technologies such as VMware or Hyper-V. * Knowledge of firewalls, routers, and switches. * Experience with remote monitoring and management (RMM) tools. * Familiarity with backup and disaster recovery solutions. * Ability to work independently and as part of a team. * Excellent communication and problem-solving skills. * A proactive and customer-focused approach. * Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career pro