Employment Adviser

Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.

Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness.

Producing CVs and other documentation required by the customer to support them to apply for work.

Addressing customers’ personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers’ capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.

Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.

Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.

You will have proven experience of working in a target-driven environment.

You’ll have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage.

Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges.

You’ll be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener.

You’ll have a high level of emotional intelligence.

You’ll be skilled at CV writing, being able to highlight your customers’ key experiences and strengths.

You’ll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines.