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- Tasks: Supervise front office operations and ensure guests have a memorable experience.
- Company: Join a luxury hotel dedicated to exceptional guest service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values excellence and creates unforgettable moments for guests.
- Qualifications: Previous hotel front office experience in luxury is preferred; strong organizational skills are a must.
- Other info: Ideal for those who thrive in fast-paced environments and love working with people.
The predicted salary is between 28800 - 43200 £ per year.
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Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
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Supervise nightly front office operations, including late check-in/check-out procedures, reservations, and room assignments.
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Communicate and coordinate with other departments (e.g. housekeeping,engineering) to ensure seamless operations.
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Train, mentor, and motivate colleagues to provide excellent levels of guest service.
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Prepare and review reports, including occupancy, revenue, and guest feedback.Provide necessary updates and information to the morning team.
Previousexperience inhotelfront officewithin the luxury segmentis preferred.Strong organizational and multitasking abilitiesskills arerequired.
Front Office Night Supervisor employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Supervisor
✨Tip Number 1
Familiarize yourself with the luxury hotel segment. Research the specific expectations and standards of high-end establishments, as this knowledge will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in managing front office operations. Be prepared to discuss specific situations where you successfully handled late check-ins or resolved guest issues, showcasing your problem-solving skills.
✨Tip Number 3
Demonstrate your ability to work collaboratively with other departments. Share examples of how you've effectively communicated with housekeeping or engineering teams to ensure a seamless guest experience.
✨Tip Number 4
Prepare to discuss your training and mentoring experiences. Think of instances where you've motivated colleagues to improve their service levels, as this aligns with the responsibilities of the role.
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in hotel front office roles, especially within the luxury segment. Detail your responsibilities and achievements to showcase your suitability for the position.
Showcase Customer Service Skills: Since the role focuses on providing excellent guest service, include specific examples of how you've created positive experiences for guests in past positions. Use metrics or feedback to illustrate your impact.
Demonstrate Organizational Abilities: Given the need for strong organizational and multitasking skills, provide examples of how you've successfully managed multiple tasks or projects simultaneously. This could include managing reservations, coordinating with other departments, or training staff.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'supervise', 'coordinate', and 'prepare reports', to ensure your application stands out to hiring managers.
How to prepare for a job interview at Hyatt Corporation
✨Showcase Your Customer Service Skills
Since the role emphasizes creating positive guest experiences, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any situations where you went above and beyond for a guest.
✨Demonstrate Leadership Experience
As a supervisor, you'll need to train and motivate your team. Discuss your past experiences in leading teams or mentoring colleagues, and explain how you foster a collaborative and supportive work environment.
✨Familiarize Yourself with Hotel Operations
Understand the key operations of a front office, including check-in/check-out procedures and room assignments. Be ready to discuss how you would handle common challenges that arise during nightly operations.
✨Prepare for Coordination Questions
Since communication with other departments is crucial, think about how you would ensure seamless operations. Prepare examples of how you've effectively coordinated with other teams in the past to resolve issues or improve service.
