Business Administration Apprentice - 1st Locate

Overview

These are three words often used to describe First Locate, and it makes us immensely proud. It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process. The Customer. We have developed some of the UKs most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing; First Locate are highly effective at resolving and processing debt for our clients. Alongside all this technology we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.

Responsibilities

• Potential full-time position within the company
• Providing operational business admin support to the operational teams to allow them to fulfil client requirements and business revenue targets
• Querying with clients customer accounts where there may be a discrepancy/misunderstanding as to how the balance has come about
• Data inputting on to customer accounts with new information as to the development of their relationship and situation.
• Chasing customers for outstanding information when relevant
• Sending out invoices for customers to explain the detail of any debts that are outstanding
• Printing, Scanning, Smails & Sending letters
• Level 3 Business Administrator Apprenticeship Standard
• Maths and English functional skills training if necessary
• Dedicated Juniper skills coach for on the job training

Monday – Friday, 9.00am – 5.00pm or 8.00am – 4.00pm.

LNKD1_UKTJ