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- Tasks: Manage customer queries and support legal processes to ensure smooth operations.
- Company: L&Q is a community-focused organization recognized as one of the UK's Best Workplaces for Women.
- Benefits: Enjoy generous leave, excellent pension, health cash plan, and family-friendly policies.
- Why this job: Make a significant impact while thriving in a supportive and collaborative environment.
- Qualifications: Strong customer service, organizational skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to volunteer and access diverse networking groups.
The predicted salary is between 28800 - 43200 £ per year.
At L&Q, we are committed to providing proactive and efficient support that drives the success of our Income Management Team. As a Business Support Officer, you will play a vital role in managing customer queries, ensuring the smooth administration of legal processes, and contributing to our mission of delivering excellent customer service.
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Do you thrive on problem-solving, organization, and supporting key processes to drive team success?
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Are you adept at handling multiple priorities in a fast-paced environment while delivering exceptional customer support?
If this sounds like you, this could be your opportunity to make a significant impact at L&Q.
Your Impact in the Role:
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Customer Query Management: Efficiently manage customer queries through systems like D365, ensuring they are prioritized, allocated, and resolved in a timely manner. Independently resolve account-related queries and tenancy issues while maintaining excellent customer service standards. This includes the processing of Universal Credit claimants to ensure our customers receive their payments in a timely manner.
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Administration of Legal Processes: Provide crucial administrative support for court hearings, including diary management, document preparation, and collaboration with Debt Recovery Officers to ensure seamless proceedings.
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Process Excellence and Compliance: Maintain accurate records on systems such as D365, ensuring all cases meet required standards for legal action and compliance. Support key processes such as the yearly rent increases and direct debit refunds within delegated authority levels.
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Collaborative Teamwork: Build strong relationships with internal stakeholders, external partners, and residents to deliver holistic solutions and excellent service.
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Exceptional Customer Service Skills: Ability to deliver high-quality service in a busy environment, responding to customer and partner queries professionally.
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Problem-Solving and Decision-Making Skills: Demonstrated ability to take ownership of complex queries, make reasoned decisions in line with L&Q policies (such as eligibility for refunds and credits), and resolve issues efficiently while managing caseloads.
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Strong Organisational and Administrative Skills: Proven experience in managing multiple tasks efficiently, including diary management and legal process administration.
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Effective Communication Skills: Confident in communicating with internal and external stakeholders and maintaining professional relationships.
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IT Proficiency: Competent in using Microsoft Office (Word, Outlook, Teams, Excel) and comfortable navigating web-based applications like D365.
L&Q is not just a workplace; it’s a community. Recognised as one of the UK’s Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.
The successful candidate will have access to our full suite of benefits, which includes:
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Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
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Excellent Pension Scheme: Double contribution up to 6%.
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Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
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Life Assurance: Generous non-contributory coverage.
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Employee Assistance Programme: Support when you need it.
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Recognition Bonus Scheme: Spot awards for outstanding contributions.
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Family-Friendly Policies: Designed to help you balance work and family life
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Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.
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Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
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Learning & Development: Commitment to your professional growth.
If you’re skilled in customer service, administrative support, and managing caseloads efficiently, this is your opportunity to make an impact-apply today!
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of.
Business Support Officer employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarize yourself with D365, as it's a key system for managing customer queries. Understanding how to navigate and utilize this platform will give you an edge in efficiently resolving account-related issues.
✨Tip Number 2
Highlight your problem-solving skills during the interview. Be prepared to discuss specific examples where you've successfully managed complex queries or resolved issues, showcasing your ability to make reasoned decisions.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage multiple tasks in a fast-paced environment. Share strategies you use for diary management and prioritizing workloads to ensure smooth operations.
✨Tip Number 4
Build rapport with potential interviewers by showing your enthusiasm for delivering exceptional customer service. Share your experiences in maintaining professional relationships with both internal and external stakeholders.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Support Officer position at L&Q. Understand the key responsibilities and required skills, such as customer query management and legal process administration, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer service and administrative support. Provide specific examples of how you've managed multiple priorities and resolved complex queries in previous roles.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of situations where you took ownership of issues and made decisions that aligned with company policies. This will show your capability to handle the challenges of the role.
Tailor Your Application: Customize your cover letter to reflect your understanding of L&Q's mission and values. Mention how your skills and experiences align with their commitment to excellent customer service and community impact.
How to prepare for a job interview at L&Q
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer queries in the past. Highlight your ability to resolve issues efficiently while maintaining a high standard of service.
✨Demonstrate Organizational Abilities
Talk about your experience with managing multiple tasks and priorities. Provide examples of how you have successfully organized your workload, especially in fast-paced environments.
✨Familiarize Yourself with Relevant Systems
Make sure you understand the basics of systems like D365 and Microsoft Office. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running.
✨Emphasize Team Collaboration
Prepare to share experiences where you've worked effectively within a team. Discuss how you built relationships with colleagues and external partners to achieve common goals.
