Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our clinics, managing patient check-ins and ensuring smooth operations.
- Company: Join Citydoc, a leading provider of travel clinics and vaccination programmes across Europe.
- Benefits: Enjoy a competitive pay rate, pension contributions, and discounts at high street shops.
- Why this job: Gain valuable experience in healthcare while making a positive impact on patients' lives.
- Qualifications: GCSE level education and customer service experience are preferred; training will be provided.
- Other info: Flexible evening and weekend shifts available across various London locations.
Citydoc is part of the European LifeCare Group, one of Europe's largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, the European LifeCare Group has specialist clinics covering most of Denmark and the UK, operating under various brands.
Contract: Bank
Pay: £12.00 per hour
Hours: 5:00 pm to 9:00 pm weekdays, 08:00 am to 6:00 pm weekends
Overtime: Available depending on business needs
Working Days: Monday to Friday evenings & weekend work
Location: London Clinics
Benefits:
- 5% Pension (employer contribution)
- Employee Assistance Programme
- Discounts at high street shops
You must be able to commit for the entire duration of the contract.
MAIN DUTIES
The post holder is responsible for being the first point of contact for patients, managing front desk operations, ensuring a smooth flow of patients, and maintaining a high standard of customer service.
Key areas of responsibility:
- Act as a Receptionist for Clinics
- Set up reception and till ready for clinic.
- Greet patients arriving at the clinic and book them in.
- Deal with transactions and take payments for retail purchases.
- Input all clinic activity, ensuring accurate recording on relevant clinic systems and databases.
- At the end of the day, reconcile till, check that all registration forms have been scanned, all vaccine recalls are set up, and GP letters are complete.
- Observe patients post-vaccine; ensure they are seen by a nurse if unwell (Training will be provided).
- Handle ill patients presenting at reception or via phone appropriately.
- Retrieve and file patient records while maintaining confidentiality and data protection standards.
- Maintain high standards of customer care to all travel clinic users at all times.
- Book appointments using the appointments database.
- Participate in monitoring standards and performance in the clinic area, including clinic audits, stock taking procedures, and client surveys.
- Responsible for retail sales and maintaining retail displays; identify items needing re-ordering and order products as appropriate.
- Carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holidays/leaves).
To succeed, you ideally:
- Are educated to GCSE level or equivalent
- Have worked in a customer-focused environment, providing great service face-to-face and over the phone
- Are conversant with Excel, Word, Access, and Outlook
- Have excellent verbal communication skills and telephone manner
- Possess excellent interpersonal skills, able to relate to a wide range of people and explain information simply
- Can prioritise and work proactively
- Have experience in clinic administration and retail sales
Mandatory Training: This post is subject to all mandatory training provided by the company, which must be completed prior to starting. This includes Safeguarding for Children, BLS, Anaphylaxis, and Infection Control.
DBS: We require all successful candidates to undergo a DBS (Disclosure and Barring Service) criminal record check, which is paid for by the Company. If you have anything to declare before we receive the checks, please inform us during the interview stage.
Medical Administrator/Receptionist- Ashford -Citydoc Medical employer: Sikkerrejse
Contact Detail:
Sikkerrejse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator/Receptionist- Ashford -Citydoc Medical
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Administrator/Receptionist. Understanding the daily tasks, such as managing front desk operations and handling patient records, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or clinic administration. Be ready to share examples of how you've provided excellent service in similar roles, as this is crucial for the position.
✨Tip Number 3
Prepare to discuss your familiarity with relevant software like Excel, Word, and Outlook. Being able to showcase your technical skills can set you apart from other candidates.
✨Tip Number 4
Research Citydoc and its services. Knowing about their clinics and the types of vaccinations they provide will show your genuine interest in the role and the company during your interview.
We think you need these skills to ace Medical Administrator/Receptionist- Ashford -Citydoc Medical
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Medical Administrator position. Tailor your application to highlight relevant experience in customer service and clinic administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, such as experience with front desk operations, customer service, and proficiency in software like Excel and Word. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage front desk operations and provide excellent customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Sikkerrejse
✨Know the Company
Familiarise yourself with Citydoc and its services. Understanding their role in public health and travel clinics will show your genuine interest and help you answer questions more effectively.
✨Highlight Customer Service Skills
Since the role involves being the first point of contact for patients, emphasise your experience in customer service. Share specific examples of how you've handled difficult situations or provided excellent service in previous roles.
✨Demonstrate Organisational Skills
The job requires managing front desk operations and maintaining patient records. Be prepared to discuss how you prioritise tasks and stay organised, especially in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with an ill patient or managing multiple tasks at once. Think of examples from your past experiences that showcase your problem-solving skills.
