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For Companies At a Glance
- Tasks: Support Sales Engineers in winning customers and providing technical solutions.
- Company: Join a growing company in Chichester focused on technical sales support.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a collaborative team that values technical expertise and customer satisfaction.
- Qualifications: 1+ years in a technical support role; familiarity with electronics is essential.
- Other info: Fluent English required; experience with CRM/ERP systems is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced technical support engineer or service engineer with a background in customer support to join our clients expanding sales support team in Chichester.
The business is expanding and therefore they seek a graduate with 1 + years experience in a similar role, or an internal support engineer who has spent time working in a similar role but without the degree.
It is however essential that the candidate is familiar and technically confident discussing all things electronics as this is a support role dealing with external customers and sales engineers.
Create a strong technical sales/service function within support sales engineers with a focus on winning customers
Responsibilities
Responsible to support the Sales Engineers to win customers.
Responsible for strong local technical competency.
Responsible for support SE in technical matters.
Responsible for advising the correct technical solutions for customers and providing the best possible service in a timely manner.
Responsible for efficient and correct use of our CRM and Microsoft ERP systems in line with corporate guidelines.
Relationships and Roles
Internal / External Cooperation
Responsible/Assists for all internal procedures connected to customer orders and delivery.
Assists General Sales Manager with product launches.
Assists General Sales Manager in pro-active analysis of lost customers.
Assists General Sales Manager in marketing activities.
Job Specifications
Relevant experience in technical sales environment.
Experience of our CRM/ERP system.
Market and Customer oriented.
Willingness to be part of a global team.
Strong understanding of process and/or factory automation.
Fluent English and local language.
Internal Technical Support Engineer employer: Personnel Selection
Contact Detail:
Personnel Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific electronics products and services offered by the company. This knowledge will not only boost your confidence during discussions but also help you provide tailored solutions to customers.
✨Tip Number 2
Network with current employees in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your CRM and ERP system skills, especially if you have experience with similar software. Being able to demonstrate proficiency in these systems can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully supported sales teams or resolved customer issues. Concrete examples will showcase your problem-solving abilities and technical expertise.
We think you need these skills to ace Internal Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and requirements. Highlight your relevant experience in technical support and customer service.
Tailor Your CV: Customize your CV to emphasize your experience in technical sales environments and your familiarity with CRM and ERP systems. Include specific examples of how you've supported sales engineers or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical confidence and ability to communicate effectively with customers. Mention your understanding of electronics and how you can contribute to the sales support team.
Highlight Team Collaboration: In your application, emphasize your willingness to work as part of a global team. Provide examples of past experiences where you successfully collaborated with others to achieve common goals.
How to prepare for a job interview at Personnel Selection
✨Show Your Technical Confidence
Since this role requires a strong understanding of electronics, be prepared to discuss technical concepts confidently. Brush up on relevant topics and think of examples from your past experience where you successfully solved technical issues.
✨Demonstrate Customer Support Experience
Highlight your previous roles in customer support or technical support. Share specific instances where you went above and beyond to assist customers, as this will showcase your commitment to providing excellent service.
✨Familiarize Yourself with CRM and ERP Systems
Make sure you understand the basics of CRM and ERP systems, especially if you have experience with them. Be ready to discuss how you've used these tools in past roles to improve efficiency and customer satisfaction.
✨Prepare for Team Collaboration Questions
This position emphasizes teamwork, so expect questions about how you work with others. Think of examples where you collaborated with sales engineers or other departments to achieve a common goal, and be ready to share those stories.
