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- Tasks: Ensure pool safety, supervise activities, and provide excellent customer service.
- Company: Join Shropshire Leisure Trust, promoting active lifestyles in a friendly community environment.
- Benefits: Enjoy free membership, discounts, training opportunities, and up to 21 days annual leave.
- Why this job: Make a real impact by ensuring safety and enjoying a supportive team culture.
- Qualifications: Strong swimming skills and National Pool Lifeguard Qualification required.
- Other info: Flexible hours with opportunities for career progression within 55 facilities.
Working Hours: 30 hours per week, earlies, lates and weekends
Salary: Up to £11.44 per hour + Excellent benefits
Here at Shropshire Leisure Trust, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for a Lifeguard to join our team.
As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool safely and that they have access to everything they need to enjoy their visit. Without you, there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close-knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and various discounts.
You will help facilitate a safe, fun, and professional working environment with excellent development opportunities and free membership plus various discounts. Serco manages these facilities on a day-to-day basis on behalf of the Trust.
What you’ll need to do the role
You will need to have excellent customer service skills as you’ll be interacting heavily with our customers. Whether you’ve earned that experience in a leisure or another customer-facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds. You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and setup of pool equipment. And of course, when needed – you’ll help to save lives.
As a lifeguard, you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurized situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent. If you feel you meet the above criteria, please apply today!
Why Join us
- A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards, we cannot operate. You ensure that our customers can enjoy their activity safely and when needed you save lives.
- A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
- A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team, you’ll also find all the resources you need for career progression through Serco Learning.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 21 days annual leave + public holidays (Pro Rata)
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Lifeguard employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Make sure to highlight your customer service skills during any interactions. Since you'll be working closely with the public, demonstrating your ability to engage positively with people of all ages can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific safety protocols and procedures relevant to lifeguarding. Showing that you understand the importance of vigilance and safety in a pool environment will demonstrate your commitment to the role.
✨Tip Number 3
Network with current or former lifeguards at Shropshire Leisure Trust or similar facilities. They can provide insights into the team culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your swimming skills and any relevant qualifications in detail. If you have the National Pool Lifeguard Qualification, make sure to mention it prominently, as it's essential for this role.
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, make sure to emphasise any previous experience in customer service or lifeguarding. Mention specific roles where you interacted with the public and ensured safety.
Showcase Your Qualifications: Clearly state your National Pool Lifeguard Qualification or any equivalent certifications. This is essential for the role, so make it prominent in your CV and cover letter.
Demonstrate Your Skills: In your application, provide examples of your swimming skills and any relevant training you've undergone. Highlight your ability to remain calm under pressure and your commitment to safety.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the values of Shropshire Leisure Trust. Mention how you can contribute to creating a safe and enjoyable environment for all visitors.
How to prepare for a job interview at Serco
✨Show Your Customer Service Skills
As a lifeguard, you'll be interacting with customers of all ages. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle various situations with a friendly and approachable attitude.
✨Demonstrate Your Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of safety protocols and how you would respond in emergency situations. Consider sharing any relevant experiences that showcase your vigilance and ability to remain calm under pressure.
✨Highlight Your Swimming Skills
Since strong swimming skills are essential for this position, be prepared to talk about your swimming background. If you have any certifications or qualifications, such as the National Pool Lifeguard Qualification, make sure to mention them during the interview.
✨Express Your Team Spirit
The leisure centre values a close-knit team environment. Share examples of how you've worked effectively within a team in the past, emphasising your ability to support colleagues and contribute to a positive workplace culture.
