Customer Services Advisor – Temp to Perm

Overview

Customer Services Advisor – Temp to Perm. An opportunity for an experienced Customer Service Advisor to join a growing team. This is a temp to permanent opportunity. Hours 8.30am – 5pm.

Responsibilities

• Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement.
• Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
• Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
• Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
• Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
• Raise purchase orders.
• Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
• Collect and log customer feedback.
• Coordinate resolution of customer complaints and returns with relevant departments.
• Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
• Attend the weekly Production meeting to make notes of changes to customers’ shipping dates.
• Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.

Qualifications

• B2B Customer Service experience, ideally from a manufacturing or electronics company
• Effective communicator at all levels
• Basic knowledge of ISO9001 / AS9100 standards
• Experience with an ERP and/or a CRM system
• Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing
• Verbal and written communication
• Able to work alone or as part of a team
• Ability to operate effectively in a matrix organisation structure
• IT literate – Microsoft Office, Excel, Word, PowerPoint
• Self-motivated and cooperative

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

How to apply

• Preferred time to be contacted:
  • Morning
  • Afternoon
  • Evening
• Attach Your CV *

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