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- Tasks: Manage critical business systems, ensuring seamless operation and integration while leading system upgrades.
- Company: Join a global organisation that prioritises people-first culture and innovation.
- Benefits: Enjoy hybrid work flexibility, 33 days annual leave, enhanced family leave, and discounts at high-street stores.
- Why this job: Make a real impact in a collaborative environment while developing your skills in IT management.
- Qualifications: Experience in IT and business systems support, with strong communication and problem-solving skills required.
- Other info: Work 40 hours a week, Monday to Friday, with opportunities for training and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re excited to offer a brand-new, permanent role with the chance to make a real impact and contribute to our teams’ success across the board. As an IT Business Systems Support Manager, you’ll play a vital role in our global organization, helping drive efficiency and innovation within a people-first culture.
This role offers the flexibility of our hybrid work model, allowing you to balance your time between our offices at Eagle Court in Birmingham and remote work, giving you the best of both worlds.
As the IT Business Systems Support Manager, you’ll ensure our critical business systems run seamlessly, managing their continuous operation and integration. In this key role, you’ll oversee system and incident management, vendor accountability, and SLA compliance, while providing essential support to resolver groups and stakeholders impacted by our systems.
You’ll also lead project-based workstreams aimed at system upgrades, optimizations, and enhancements, partnering with cross-functional teams to align system improvements with business needs. Your role will include translating these needs into actionable system requirements, managing their execution, and delivering user training programs to empower teams in effectively leveraging our systems.
Contracted to 40 hours per week, Monday to Friday, with 33 days annual leave (including bank holidays) + Birthday Day off.
Benefits:
- Enhanced family leave benefits
- Agile working
- Training academy
- Buy and Sell annual leave
- Free virtual GP service, accessible 24/7
- Staff discount on webshop & discounts in high-street stores
Behaviours Set for Success:
- Collaboration – Building partnerships and working collaboratively with others to meet shared objectives
- Take Accountability – Takes action, addresses obstacles to get work done and meets commitments
- Customer Focus – Building strong customer relationships & deliver customer centric solutions
- Drives Results – Consistently achieving results, even under tough circumstances
Education and Experience:
- Educated and or experienced within an Information Technology environment partnering external vendors and managing multiple relationships
- Experience within business systems support or management
- Strong background in managing third-party vendors and service providers
- Proficient in system integration methodologies and tools
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders
- Strong problem-solving skills and a proactive approach to challenges
- Ability to work independently and manage multiple priorities in a fast-paced environment
A few of our key systems include M3, Consafe Astro, and Element Logic AutoStore; however, it is not essential that you have experience in working with these systems.
Business Systems Support Manager employer: Rexel USA Incorporated
Contact Detail:
Rexel USA Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager
✨Tip Number 1
Familiarise yourself with the key systems mentioned in the job description, such as M3, Consafe Astro, and Element Logic AutoStore. Even if you don't have direct experience, understanding their functionalities and how they integrate into business processes can give you an edge during discussions.
✨Tip Number 2
Highlight your experience in managing third-party vendors and service providers. Be prepared to discuss specific examples of how you've successfully collaborated with external partners to enhance system performance or resolve issues.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will showcase your proactive approach and ability to drive results, which are key behaviours for success in this role.
✨Tip Number 4
Since communication is crucial for this position, practice explaining technical concepts in simple terms. You might be asked to convey complex information to non-technical stakeholders, so being able to articulate your thoughts clearly will be beneficial.
We think you need these skills to ace Business Systems Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT business systems support and management. Emphasise your skills in vendor management, system integration, and problem-solving, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's people-first culture and how your background aligns with their needs. Mention specific examples of how you've driven efficiency and innovation in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've successfully conveyed technical information to non-technical stakeholders, as this is essential for the position.
Showcase Project Management Experience: If you have experience leading project-based workstreams, make sure to include this in your application. Detail any system upgrades or enhancements you've managed, and how you partnered with cross-functional teams to achieve results.
How to prepare for a job interview at Rexel USA Incorporated
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the IT Business Systems Support Manager. Familiarise yourself with system management, incident handling, and vendor accountability, as these are key aspects of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in business systems support or management. Highlight specific examples where you've successfully managed third-party vendors or improved system efficiencies.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've tackled challenges in past roles. This could involve discussing a specific problem you faced, the steps you took to resolve it, and the outcome.
✨Communicate Effectively
Since the role requires conveying technical information to non-technical stakeholders, practice explaining complex concepts in simple terms. This will demonstrate your communication skills and ability to bridge gaps between teams.
