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- Tasks: Lead and enhance contact centre operations through continuous improvement initiatives.
- Company: Join JET, a dynamic international team collaborating with top brands.
- Benefits: Enjoy hybrid work options and a culture that celebrates success.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Must have experience in leading improvement teams and Lean Six Sigma certification.
- Other info: Work from London or Sunderland, with flexible home working days.
The predicted salary is between 48000 - 72000 £ per year.
Closing Date: 09/07/2025
Location: London or Sunderland
Hybrid: 3 days a week from our London or Sunderland office & 2 days working from home
About this role
As a Regional Continuous Improvement Lead, you will be responsible for scrutinizing and improving our contact centre operations. You will collaborate with senior leadership, operations managers, team leads, and customer service advisors to identify pain points and bottlenecks, and implement impactful improvements in policies, tools, services, and processes. Your role involves building and delivering a continuous improvement framework across departments to enhance customer, partner, and advisor experiences.
Key responsibilities include:
- Building and leading a continuous improvement framework, proactively identifying opportunities for enhancement.
- Managing and coaching a team of Continuous Improvement Specialists.
- Leading improvement workshops with leadership and subject matter experts.
- Collaborating with various teams to optimize customer service journeys and policies.
- Managing the lifecycle of improvement initiatives from identification to project delivery.
- Using various methods to build cases for change and identify solutions.
- Ensuring successful implementation and fostering a culture of continuous improvement.
Qualifications and experience:
- Experience leading a continuous improvement team with tangible results.
- Lean Six Sigma Green or Black Belt certification.
- Strong data analysis skills.
- Experience in project management and business analysis is beneficial.
- Ability to influence and collaborate effectively within complex organizations.
- Excellent stakeholder engagement and communication skills.
About JET: Join a dynamic, international team working with top brands, fostering a culture of growth, movement, and celebration of success.
Regional Continuous Improvement Lead employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Continuous Improvement Lead
✨Tip Number 1
Network with professionals in the continuous improvement field, especially those who have experience in contact centre operations. Attend industry events or webinars to connect with potential colleagues and learn about best practices.
✨Tip Number 2
Familiarise yourself with Lean Six Sigma methodologies if you haven't already. Consider joining online forums or groups where you can discuss these concepts and share insights with others in the field.
✨Tip Number 3
Prepare to demonstrate your data analysis skills by gathering examples of how you've used data to drive improvements in previous roles. Be ready to discuss specific metrics and outcomes during interviews.
✨Tip Number 4
Research StudySmarter's current initiatives and values. Understanding our culture and goals will help you align your approach to continuous improvement with what we are looking for in a candidate.
We think you need these skills to ace Regional Continuous Improvement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in continuous improvement and project management. Use specific examples that demonstrate your ability to lead teams and implement successful initiatives.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about continuous improvement and how your skills align with the responsibilities of the Regional Continuous Improvement Lead role. Mention your Lean Six Sigma certification and any relevant achievements.
Showcase Data Analysis Skills: Since strong data analysis skills are crucial for this role, include examples of how you've used data to drive improvements in previous positions. Be specific about the tools and methods you employed.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to leading improvement workshops and managing change. Prepare examples of past projects where you successfully identified and implemented enhancements.
How to prepare for a job interview at Just Eat Takeaway.com
✨Showcase Your Continuous Improvement Experience
Be prepared to discuss specific examples of how you've led continuous improvement initiatives in the past. Highlight any tangible results you've achieved, as this will demonstrate your capability to drive change effectively.
✨Demonstrate Data Analysis Skills
Since strong data analysis skills are crucial for this role, come equipped with examples of how you've used data to identify pain points and implement improvements. Be ready to explain your thought process and the tools you used.
✨Prepare for Stakeholder Engagement Scenarios
Think about times when you've had to influence or collaborate with various stakeholders. Prepare to share these experiences, focusing on how you navigated complex organisational structures to achieve successful outcomes.
✨Familiarise Yourself with Lean Six Sigma Principles
If you hold a Lean Six Sigma certification, be ready to discuss how you've applied these principles in your previous roles. If not, brush up on the basics and be prepared to talk about how you would apply them in this position.
