Interim Director - Customer Due Diligence & Compliance Operations/Optimization | London, UK

Interim Director – Customer Due Diligence & Compliance Operations/Optimization

Interim Director – Customer Due Diligence & Compliance Operations/Optimization

PSD London, United Kingdom Apply now Posted 1 day ago | Permanent | £900 – £1000 per day (outside of IR35)

Exciting and hugely challenging interim role at a leading global payment (Merchant Acquirer) company that continues to expand rapidly.

This is a senior role for a CDD/Onboarding expert from a reputable payments business. You will lead CDD transformation across SMB onboarding, transaction monitoring, and fraud, with a focus on regtech integration for upcoming pKYC, vendor strategy, and scalable process design in a regulated fintech environment.

Key Responsibilities:

• Build and lead a high-performing business operations function, delivering an optimized service experience.
• Develop new methods and tools to support the high-quality and innovative delivery of CDD Operations.
• Define, implement, and maintain operational excellence across the CDD operations teams.
• Work closely with key stakeholders to ensure seamless execution and regulatory compliance.
• Manage stakeholders working with global teams to ensure delivery of exceptional service.
• Oversee CDD Operations, ensuring adherence to AML/KYC policies and procedures, including customer periodic reviews and trigger event assessments.
• Ensure all CDD processes comply with local and international regulatory requirements, including AML, KYC, and sanctions regulations, and support the CDD Operations Policy.
• Continuously improve CDD policies, procedures, and systems.
• Regularly report on CDD activities, including metrics, trends, and risk indicators, to senior management.
• Remediate audit findings as necessary.
• Assemble and lead diverse teams within an inclusive team culture, recognizing contributions.
• Mentor and appraise leaders as part of performance management.

Required Experience:

• Mobilizing and managing complex regulatory, organizational, and transformation programmes.
• Assessing the adequacy of current systems and controls to manage financial crime risk.
• Advising on the design and implementation of systems and controls to manage financial crime risk or enhance operational efficiency.
• Developing and implementing target operating models, organizational design, and process enhancements in response to financial crime changes.
• Assessing business models in relation to regulatory and financial crime changes.
• Communicating regulatory requirements effectively to business audiences.

This is a great opportunity to direct and influence senior colleagues to drive effective decision-making and execution.

If you are available immediately and interested in applying, please share your CV and availability.

psd is a leading international executive recruitment consultancy, specializing in executive, management, and board-level recruitment with over 30 years of experience…

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