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- Tasks: Provide exceptional customer service and manage vehicle servicing efficiently.
- Company: Join a dynamic dealership focused on delivering top-notch aftersales support.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and teamwork in a fast-paced setting.
- Qualifications: Previous service experience and strong communication skills are preferred.
- Other info: Ideal for organised individuals who thrive in a busy environment.
The predicted salary is between 36000 - 60000 £ per year.
Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.
The ideal Senior Service Advisor:
- Previous experience in a service role is preferred
- A passion to deliver a high standard of customer service
- An organised individual who can deal with many duties on the move
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Senior Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
Senior Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. This knowledge will help you stand out during interviews, as you can demonstrate your understanding of what excellent service looks like.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Role-playing common customer scenarios with a friend can help you feel more confident when interacting with customers and addressing their needs.
✨Tip Number 3
Network with professionals in the automotive sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the Senior Service Advisor position.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your organisational skills and ability to manage multiple tasks. Being able to articulate these experiences clearly will demonstrate your suitability for the role.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service roles, particularly in customer service. Emphasise your organisational skills and any previous roles where you managed multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high standards of customer service. Mention specific examples from your past experiences that demonstrate your ability to establish rapport with customers and meet their needs.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent telephone and face-to-face communication skills. Provide examples of how you've successfully communicated with customers or colleagues in previous roles.
Showcase Administrative Proficiency: Detail your administrative skills and confidence in using computers. Mention any specific software or tools you are familiar with that would be relevant to the role of a Senior Service Advisor.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your passion for service.
✨Demonstrate Organisational Skills
The role requires juggling multiple tasks efficiently. Be ready to discuss how you prioritise your workload and manage time effectively, perhaps by sharing specific strategies or tools you use to stay organised.
✨Communicate Clearly and Confidently
Excellent communication skills are key in this position. Practice articulating your thoughts clearly, both in person and over the phone. Consider role-playing common scenarios you might encounter with customers during the interview.
✨Prepare for Technical Questions
While you may not need to be a technician, understanding basic automotive terminology and processes can set you apart. Brush up on common service-related questions and be prepared to discuss how you would handle technical queries from customers.
