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- Tasks: Provide remote and telephone support to diverse clients while managing installations and upgrades.
- Company: Join a top-notch managed service provider known for exceptional customer service.
- Benefits: Enjoy a collaborative work environment with potential flexibility after probation.
- Why this job: Gain hands-on experience in IT support and mentoring within a supportive team culture.
- Qualifications: Experience in MSP environments, strong communication skills, and relevant technical certifications preferred.
- Other info: This role requires on-site presence at HQ five days a week.
The predicted salary is between 30000 - 42000 ÂŁ per year.
IT Service Desk Analyst – 2nd Line (and ideally some 3rd Line). Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function.IDEALLY you will be employed (or recently employed) in a Managed Service Provider (MSP) environment.IT Service Desk Analyst – 2nd Line (and ideally some 3rd Line) – Operating within a flat management structure, the ideal candidate will:• Enjoy providing remote and telephone support to a varied clientele• Have the ability to assist with project managing installations and upgrades• Have a very good working knowledge of PCs and Windows networking• Ideally experience of mentoring other engineers – either by example or as Team Lead.• Be a good communicator• Have a full driving licence (own vehicle preferred but not essential)IT Service Desk Analyst – 2nd Line (and ideally some 3rd Line) – Specific Technical Experience:• Active Directory and associated Security• Windows Networking• TCP/IP• Troubleshooting Windows• Knowledge of hardware and ability to carry out repairs• Administration of Microsoft ExchangeIndustry recognised qualification(s) ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE etc.This is NOT a remote role – you will be expected in HQ 5 days per week (during probation – some flexibility thereafter) …
IT Service Desk Analyst employer: Asset Resourcing Limited
Contact Detail:
Asset Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during your conversations. This is crucial as the client is specifically looking for candidates with this background.
✨Tip Number 2
Demonstrate your troubleshooting skills by preparing examples of past issues you've resolved, especially related to Windows networking and Active Directory. Being able to discuss these experiences will set you apart.
✨Tip Number 3
If you have any mentoring or team lead experience, be ready to talk about it. The role values good communication and leadership, so showcasing these skills can make a big difference.
✨Tip Number 4
Since this position requires you to be on-site, emphasize your willingness and ability to work in the office five days a week. This shows your commitment and readiness for the role.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in a Managed Service Provider (MSP) environment. Emphasize your skills in Active Directory, Windows networking, and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and your technical expertise.
Showcase Technical Skills: Clearly list any industry-recognized qualifications you hold, such as MCP, MCSA, or CCNA. Provide examples of how you've used these skills in previous roles, particularly in mentoring or leading teams.
Prepare for Interviews: Be ready to discuss your experience with remote and telephone support. Prepare examples of how you've handled challenging technical issues and how you communicate effectively with clients.
How to prepare for a job interview at Asset Resourcing Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows networking, and troubleshooting. Highlight specific examples where you've successfully resolved technical issues or managed installations.
✨Demonstrate Your Customer Service Abilities
Since the role emphasizes excellent customer service, share instances where you've provided outstanding support. Discuss how you handle difficult situations and ensure client satisfaction.
✨Communicate Clearly and Effectively
As a good communicator, practice explaining technical concepts in simple terms. This will show that you can effectively assist clients who may not have a technical background.
✨Prepare for Team Dynamics
Since mentoring and teamwork are important, think of examples where you've led or supported other engineers. Be ready to discuss your approach to collaboration and knowledge sharing.
