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- Tasks: Lead a dynamic team to enhance customer loyalty and retention while achieving performance targets.
- Company: Join Gigaclear, a pioneering Fibre Broadband company transforming connectivity across the UK.
- Benefits: Enjoy a competitive salary, generous pension, health plans, and flexible working options.
- Why this job: Be part of a fun, supportive culture that values your leadership and personal development.
- Qualifications: Experience in people management, preferably in a contact centre or sales environment.
- Other info: This is an office-based role with opportunities for training and career growth.
The predicted salary is between 24000 - 42000 £ per year.
Base salary to £30k, with a realistic OTE of up to £50k, based on department performance. Are you looking for a role where you can bring positivity, motivate, inspire, and balance discipline with a sense of fun within your team? If so, we would love to learn about your approach to leading a team.
This is an office-based role. The team comprises approximately 12 members who oversee and enhance customer retention and loyalty. Your focus will be on managing these interactions to safeguard revenue and minimize churn. Success will be measured by achieving and surpassing monthly KPIs and loyalty targets.
You should be experienced in people management, with a focus on developing, nurturing, and coaching your team regularly to improve performance. You will enjoy being among your team, walking the floor, listening to calls, and providing support. Recognizing and rewarding excellent performance, encouraging development, and identifying skills gaps for training and recruitment are also key aspects of this role. We welcome candidates from various backgrounds, but leadership qualities are essential. Experience leading a team in a contact centre, call centre, or sales environment would be advantageous.
Key Skills and ExperienceGigaclear is a growing Fibre Broadband (FTTP / FTTH) company, bringing fibre-to-the-premises broadband to some of the UK's most challenging areas, empowering communities with city-level broadband access.
Staff Rewards, Benefits, and Opportunities- Generous employer pension with up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday plus bank holidays, holiday purchase scheme, and Yay Days!
- Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company-funded social events
We operate guided by our mission, vision, and values: Find a way, Be committed, Do the right thing, Keep it simple.
Customer Loyalty Team Leader employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Team Leader
✨Tip Number 1
Showcase your leadership style during the interview. Be prepared to discuss specific examples of how you've motivated and inspired your team in previous roles, especially in a contact centre or sales environment.
✨Tip Number 2
Familiarise yourself with the key performance indicators (KPIs) relevant to customer loyalty and retention. Demonstrating your understanding of these metrics and how you can help achieve them will set you apart.
✨Tip Number 3
Research Gigaclear’s mission and values thoroughly. Be ready to explain how your personal values align with theirs, particularly around commitment and simplicity, as this will show you're a good cultural fit.
✨Tip Number 4
Prepare to discuss your approach to coaching and developing team members. Highlight any successful training initiatives you've implemented in the past that led to improved performance and morale.
We think you need these skills to ace Customer Loyalty Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Loyalty Team Leader. Highlight your experience in people management and how you've motivated teams in the past.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership qualities and any relevant experience in contact centres or sales environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your approach to team leadership. Share specific examples of how you've inspired and developed your team, and how you plan to achieve KPIs and loyalty targets.
Showcase Your Values: In your application, demonstrate how your personal values align with those of the company. Mention how you embody their mission to 'Find a way' and 'Do the right thing' in your leadership style.
How to prepare for a job interview at Gigaclear
✨Show Your Leadership Style
Be prepared to discuss your unique approach to leading a team. Highlight how you motivate and inspire your team while balancing discipline with a sense of fun. Use examples from your past experiences to illustrate your leadership style.
✨Demonstrate Customer Focus
Since the role revolves around customer retention and loyalty, be ready to share strategies you've implemented in the past to enhance customer experiences. Discuss how you measure success and what KPIs you focus on to ensure your team's performance aligns with company goals.
✨Emphasise Coaching and Development
Talk about your experience in nurturing and developing team members. Share specific instances where you've identified skills gaps and how you addressed them through training or coaching. This will show your commitment to team growth and performance improvement.
✨Align with Company Values
Familiarise yourself with the company's mission, vision, and values. During the interview, demonstrate how your personal values align with theirs, particularly focusing on being committed, doing the right thing, and keeping it simple. This will help you stand out as a candidate who fits well within their culture.
