Customer & Sales Support Executive TCB

The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people, and our world. We’re proud to say that our team knows the Scottish hospitality industry better than anyone, helping to shape what the nation is drinking.

About the Role

As a Customer & Sales Support Exec, you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication skills. You will be the main contact for all Customer Service enquiries and issues, able to identify solutions quickly and implement actions to resolve them. You will also support the Sales Team, dealing with all levels of customers, including high-profile, high-value, or specialist accounts. Your goal is to provide informed, professional, and appropriate responses to internal and external enquiries.

Key Accountabilities

1. Complete all system-based transactions accurately and efficiently, supporting the department\’s workload and aligning with business requirements.
2. Apply a logical approach to customer issues to find appropriate resolutions, liaising with the Sales force on outputs.
3. Resolve queries in the best interest of both the customer and the company.
4. Carry out any reporting requirements as necessary.
5. Demonstrate positive, role-model behavior consistently.
6. Proactively seek to improve personal performance through training, coaching, and development opportunities.
7. Communicate effectively with colleagues and customers.
8. Show flexibility by assisting and supporting other areas of the department and business as needed.
9. Develop good working relationships across all areas of the business.

About You

1. Experience in customer-facing roles.
2. High accuracy and attention to detail.
3. Excellent written and verbal communication skills.
4. Customer-focused with a keen interest in problem-solving.
5. Proficient with PC applications.
6. Sales and/or Contact Centre experience is preferred but not essential.

About Us

Operating through the Matthew Clark, Bibendum, Tennent’s, and Bulmers Ireland brands, the Group has a leading market range, scale, and reach, with a deep understanding of the markets it serves.

From grass to glass, we grow, brew, manufacture, market, and deliver some of the world’s favorite drinks. Our portfolio includes brands like Bulmers, Tennent’s, Magners, and other premium and craft ciders and beers such as Heverlee, Menabrea, Five Lamps, and Orchard Pig.

We are committed to sustainability and embedding ESG principles in everything we do, aiming for a better world. We support and develop our people, fostering a culture of success and inclusivity.

We welcome applications from diverse backgrounds and experiences. If you need accommodations during the interview process, please let us know.

Note: C&C Group does not accept unsolicited CVs from recruiters or agencies. All applications should be submitted through our candidate portal: .

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