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- Tasks: Engage with customers to resolve issues and deliver exceptional service daily.
- Company: Join IKEA, a global leader in home furnishings dedicated to making everyday life better.
- Benefits: Enjoy a competitive salary, 15% discount, life assurance, and opportunities for personal growth.
- Why this job: Be part of a diverse team that values inclusivity and creativity while making a positive impact.
- Qualifications: Previous customer service experience preferred; strong communication skills and resilience required.
- Other info: Flexible shifts available, with potential for hybrid working after 3-6 months.
The predicted salary is between 25552 - 31900 ÂŁ per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
The IKEA Peterborough Customer Support Centre is looking to welcome full-time Customer Service Advisors to join our amazing team.
Are you a customer service enthusiast with a knack for delivering exceptional support, who thrives in a fast-paced environment with new challenges every day? As a Customer Service Advisor, you’ll be the friendly voice our customers rely on whether it’s through phone calls, online web chat, emails, or social media. You’ll handle inquiries, resolve issues, and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers’ day.
WHAT WE OFFERThe Start Date of employment will be: 22nd April. Competitive hourly rate of £12.60 (£25,552.80 PA). 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 – 20:15 hours. After completion of 3 - 6 months, there is an opportunity to apply for a hybrid working arrangement (minimum 1 day per week in office).
WORKING WITH US HAS ITS REWARDSOur co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
- Personal growth, learn a new language with Rosetta Stone available to all IKEA co-workers.
- Given Day - Additional days’ paid leave to take at any point during the year, when it’s important for you.
- Previous experience working within customer service is preferred.
- The ability to build good rapport with customers, demonstrate understanding, and confidently use various communication channels.
- Resilience and the ability to maintain focus during times of stress.
- Experience using IT tools, with significant attention to detail and a willingness to learn and grow within a changing environment.
- Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
- Meet Contact Centre standards, KPIs, and desired service levels to deliver exceptional customer service.
- Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
- Work with Microsoft Office 365, Customer Resolution management, and delivery systems.
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATIONLet us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be required to complete a short video interview with pre-recorded questions. Shortlisted candidates will be invited by email to attend an assessment centre. We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter Lisa - lisa.cathcart@ingka.ikea.com and I will be happy to help!
Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common- Living our values
- Being your unique self while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
Customer Service Advisor - Contact Centre employer: Inter IKEA Systems B.V.
Contact Detail:
Inter IKEA Systems B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Contact Centre
✨Tip Number 1
Familiarise yourself with IKEA's values and mission. Understanding their commitment to creating a better everyday life for the many will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since you'll be engaging with customers through various channels, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your problem-solving abilities and resilience under pressure.
✨Tip Number 4
Research common customer service tools and practices, particularly those related to Microsoft Office 365 and customer resolution management. Showing familiarity with these tools can give you an edge in the assessment centre.
We think you need these skills to ace Customer Service Advisor - Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to handle inquiries and resolve issues, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of IKEA's values. Mention how you can contribute to creating a better everyday life for customers and how you thrive in fast-paced environments.
Prepare for Video Interview: Since shortlisted candidates will have a video interview, practice answering common customer service questions. Be ready to showcase your communication skills and how you handle stress and challenges.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Inter IKEA Systems B.V.
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with IKEA's values.
✨Demonstrate Resilience
Prepare to discuss how you handle stressful situations. Provide examples of times when you maintained focus and delivered excellent service under pressure, showcasing your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with IT Tools
Since the role involves using various IT tools, brush up on your skills with Microsoft Office 365 and any customer resolution management systems. Being able to speak confidently about your experience with these tools will impress the interviewers.
✨Embrace IKEA's Values
Research IKEA's culture and values before the interview. Be ready to discuss how you can contribute to creating a better everyday life for customers and how you align with their commitment to diversity and inclusion.
