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- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Enjoy 30 days holiday, a pension scheme, and employee discounts.
- Why this job: Kickstart your career in a supportive environment with fun events.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Full-time hours with Saturday mornings on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Job Title:Customer Service Executive
Location: St Albans
Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.
Skills, Experience, and Qualifications Required
- Excellent customer service and communication skills
- Strong administrative skills
- Proficient computer skills
- A full driving license (held for at least 12 months).
About us:
Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and joinus!
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the interview process and what qualities we value most in a Customer Service Representative, giving you an edge in your application.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding Saturday mornings. Showing that you are willing to adapt to our scheduling needs can make a positive impression on the hiring team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience or enthusiasm aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service-related roles or transferable skills that demonstrate your ability to excel in this position.
Write a Strong Cover Letter: In your cover letter, express your interest in the role and the company. Highlight specific experiences that showcase your customer service skills and your willingness to learn. Make it personal and engaging to stand out from other applicants.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer’s questions.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
