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- Tasks: Deliver engaging training programmes to enhance clienteling and service skills.
- Company: Join the iconic Selfridges team, known for exceptional retail experiences.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Make a real impact on customer journeys while working in a vibrant retail setting.
- Qualifications: Experience in training and coaching, with a passion for improving service standards.
- Other info: Flexible role with a focus on collaboration and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
You will deliver inspiring and impactful clienteling and service development programmes to support the business in achieving its expectations and ambitions to meet customer needs.
Your main focus will be to coach clienteling team members and Department managers to help improve individual skills, whilst enhancing the customer journey. You’ll work collaboratively to help refresh programme content to meet expectations. You’ll work closely with Retail and other stakeholders to support clienteling team members to develop their skills through highlighting strengths and areas for development. You’ll collaborate across the team and the business to deliver blended solutions that are aligned to our company values and underpinned by our service expectations.
Role Requirements
- Input to the smooth planning and coordination of the Clienteling & Service development offer to meet business needs and expectations
- Deliver defined clienteling training modules through excellent facilitation
- Coaching of individuals and teams in support of clienteling and service expectations
- Maximise and promote use of My Workday Learning and use data and insight to drive decision making
- Collaborate within the wider team and with Business stakeholders to deliver seamless, high quality learning experiences in store and face to face (classroom)
- Support the performance management and talent review process, to promote a learning culture
- Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements
A Bit About You
- Experienced in training exceptional clienteling and service standards
- Experience in improving others through coaching method(s)
- Experienced in delivering and implementing structured training modules
- Planned and organised in your approach
- Assured in sharing your knowledge and supporting others to learn, promoting a learning culture
- Commercial and business savvy
- Collaborative, engaging and able to influence others
- Confident in sharing and owning feedback across the team and with delegates where relevant
- Self starting with a high level of resilience and attention to detail
- Able to problem solve to drive results
- Expertise in the delivery of clienteling, service, facilitation, planning and maintenance of Learning spaces and methods
An example of our values, a trusted and respected colleague.
KPI’s
- Team member engagement / satisfaction rating
- Team performance (Clienteling KPI’s), LTO and sales growth
- Improved customer satisfaction (NPS)
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Clienteling & Service Trainer (FTC) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clienteling & Service Trainer (FTC)
✨Tip Number 1
Familiarise yourself with Selfridges' values and customer service expectations. Understanding their brand ethos will help you align your coaching methods and training modules to their specific needs, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Selfridges, especially those in training or clienteling roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully improved clienteling standards in previous roles. Highlighting measurable outcomes from your coaching will demonstrate your effectiveness and suitability for the role.
✨Tip Number 4
Showcase your ability to collaborate across teams by preparing examples of past projects where you worked with various stakeholders. This will illustrate your teamwork skills and your capacity to deliver high-quality learning experiences.
We think you need these skills to ace Clienteling & Service Trainer (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clienteling and service training. Use specific examples that demonstrate your coaching skills and ability to enhance customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your experience aligns with Selfridges' values and the role's requirements, particularly your ability to collaborate and influence others.
Showcase Your Training Experience: Detail your previous roles where you delivered training or coaching. Include any structured training modules you've implemented and the positive outcomes that resulted from your efforts.
Highlight Your Problem-Solving Skills: Provide examples of how you've successfully addressed challenges in training environments. This could include adapting training methods to meet diverse learning needs or improving team performance through innovative solutions.
How to prepare for a job interview at Selfridges
✨Showcase Your Coaching Skills
Since the role focuses on coaching clienteling team members, be prepared to discuss your previous experiences in training and developing others. Share specific examples of how you've successfully improved skills and enhanced customer journeys.
✨Demonstrate Collaboration
Highlight your ability to work collaboratively with various stakeholders. Discuss instances where you’ve partnered with teams to deliver effective training solutions, ensuring alignment with company values and service expectations.
✨Be Data-Driven
The job requires using data and insights to drive decision-making. Be ready to talk about how you've used data in past roles to inform your training strategies or improve clienteling practices.
✨Emphasise Your Organisational Skills
As the role involves planning and coordinating training programmes, demonstrate your organisational abilities. Share how you manage multiple tasks and ensure that training sessions run smoothly and effectively.
