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- Tasks: Support customers with map services and analyse data for quality.
- Company: Join a global team at Apple, a leader in technology and innovation.
- Benefits: Enjoy a hybrid work model and access to corporate perks.
- Why this job: Be part of a dynamic team improving user experiences with cutting-edge mapping technology.
- Qualifications: Fluent in English and Bulgarian, with 2+ years in technical support preferred.
- Other info: Ideal for tech enthusiasts with a passion for problem-solving and customer service.
The predicted salary is between 28800 - 48000 £ per year.
Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.
We\’re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Bulgarian Language! Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.
Skills and Requirements
– Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the target language.
– English fluency is a requirement as all tools, communication, documentation, training, work are in English.
– English language skill of candidate are assessed using Apple provided Comms assessment
– Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
– Communicate and update Apple manager on status of assigned tasks.
– Liaise with other support groups in Apple.
– Graduation/15 years of education is minimum qualification requirement.
– Interest in Apple products and / or mapping (preferred but not required).
– Mac OS X experience preferred.
Ideal candidate should have :
2+ years technical support or other problem solving experience required.
– Skilled researcher and comfortable using a variety of online sources.
– Keen attention to detail and Self-motivated.
– Customer service background (Communications team) preferred, but not necessary.
– Perform information validation by calling if required.
– QGIS skills would be an advantage.
– Able to maintain positive attitude and attention to detail when performing repetitive tasks.
– Adaptable and able to learn new projects and processes.
– Can summarize information from different spoken and written sources.
– The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
– Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).
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Maps Reporting Specialist with Bulgarian employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maps Reporting Specialist with Bulgarian
✨Tip Number 1
Familiarise yourself with the latest mapping technologies and tools, especially those related to Apple products. This knowledge will not only help you in your role but also show your genuine interest in the position during interviews.
✨Tip Number 2
Brush up on your communication skills in both English and Bulgarian. Since you'll be liaising with a global team, being able to articulate your thoughts clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues or provided exceptional customer support. This will showcase your relevant experience and adaptability.
✨Tip Number 4
Network with current employees or professionals in the mapping and tech industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Maps Reporting Specialist with Bulgarian
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Maps Reporting Specialist. Familiarise yourself with the skills required, especially the importance of communication in both English and Bulgarian.
Tailor Your CV: Highlight your relevant experience, particularly any technical support or problem-solving roles you've held. Emphasise your language skills and any experience with mapping or Apple products to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your interest in Apple products and how your skills align with the job requirements, particularly your attention to detail and customer service experience.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. Given the emphasis on communication skills, a polished application will demonstrate your attention to detail and professionalism.
How to prepare for a job interview at Cognizant
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and Bulgarian, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in both languages, as this will be crucial for the position.
✨Familiarise Yourself with Apple Products
Having a good understanding of Apple products and services can give you an edge. Research the latest updates and features, especially those related to mapping services, so you can discuss them confidently during the interview.
✨Showcase Your Problem-Solving Skills
The job requires technical support experience and problem-solving abilities. Prepare examples from your past work where you successfully resolved issues or improved processes, highlighting your analytical skills and attention to detail.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the role by preparing thoughtful questions for the interviewers. Ask about team dynamics, the tools they use for reporting, or how they measure success in the Maps Reporting Specialist role. This shows that you're engaged and eager to learn more.
